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LauraB's avatar
LauraB
Newbie
6 years ago
Solved

How to stop my Roku device from overheating

My device has worked great for more than 6 months and now it states that it’s overheating. I switched the Roku stick device from the bedroom to the living room and it worked fine for a few weeks and the same thing happened. How can I fix this?

app playback
Overheating

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  • okaussie3's avatar
    okaussie3
    Roku Guru
    6 years ago

    I had my Streaming Stick + overheating only on 4K UHD videos.  Got the Free Cord Extender from Roku and that fixed my issue.

    Seems the heat from the TV was being transferred via the HDMI connection to the Stick.

    I added the extender and no heat, now, is being transferred.

     

    Bill

    • legaldesign's avatar
      legaldesign
      Newbie
      3 years ago

      Thank you for that observation.  I have an HDMI extender on order from Roku and will be looking forward to similar results.

    • Mysterious1234's avatar
      Mysterious1234
      Channel Surfer
      6 years ago

      After reading the help pages I completed the form for the free lead, no reply.  Waited a week then did it again no reply, this continued for a month until I just stopped.  The form is misleading with false statements: Free HDMI Lead and delivery within 5 days

      How did you get the free HDMI lead?  I have contacted support so many times I can do it on autopilot without reply, do they really exist?

      I know they have a default email

      Your request #(xxxxxxxx) has been received and is being reviewed by our support staff. We will be contacting you shortly. 

      To add additional comments, you can simply reply to this email.

      Sincerely,

      Roku Customer Support

      For clarfication what does shortly mean in the next millennium or so? 

      Who did you contact? Was it a real human contact for these mysterious support people."where is the missing support team" What cryptic messages can we read from the default emails

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    LauraB 

    Thanks for the inquiry.

    It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

    For more information visit our Support page here: 'What should I do if the red light is on or I see a "Your device is overheating” warning?'

    If you have a Roku Streaming Stick that is overheating, I'd recommend ordering a free HDMI extender from our website, and troubleshooting your wireless network to see if you can resolve the connection issue. See more tips for that in our support article 'How to improve the Wi-Fi® or wireless internet connection to your Roku® streaming device'.

    Keep us posted if there are any other questions we can help answer! 


    Thanks,

    Danny

     

    Other topics that you might find helpful:

     

    • xshaggmanx's avatar
      xshaggmanx
      Newbie
      3 years ago

      I had to disassemble mine and reapply the thermal paste as the company put it on the board and not on the chip! This took my heat from 76c to 46c at full load. Good luck

    • Db12C's avatar
      Db12C
      Newbie
      3 years ago

      I have read your article on an overheating device. I followed the link to receive a a free HDMI extender.

      In filling out the form for my 2 devices I have entered the SN and each time an error message come up saying it is an incorrect SN number. I have done this several time for each device and the same error message comes up each time. 

      The numbers are: SN K42983556292       MODEL #3920X

          and   SN: JG28CG641781     MODEL#3921X

      I can find no other numbers on either device. What wrong?

      Thanks for any help, Dusty Benedict

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Db12C, the extender is only for sticks and a stick is device that plugs directly into an HDMI port without the need for a cable.  Its purpose is to get the stick further from the heat produced by the TV itself.  It would accomplish absolutely nothing for your 392x devices.  My 3920 has been the worst Roku device I've owned.  It works slightly better removed from its case, but that's probably not a solution for everyone.

    • WerewolfVm's avatar
      WerewolfVm
      Newbie
      3 years ago

      Hello! Your resolve for these overheating issues does not help one bit. I added the HDMI Extender cable to my 4K+ stick and it's more than 8 inches from the TV and nowhere near any wall. I still get the overheating warning on newer transmitted movies and shows from HBOMax like House of Dragons for example. Very tiring and annoying to see this on the screen while watching the show. I also wonder when it will die on me as I am using it or create a little sparking/fire. How about really fixing this issue?

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Hey WerewolfVm

        Thanks for bringing this to our attention.

        Please reply here with the serial number of your Roku device. It can be found by navigating to Settings > System > About or at the back of the stick itself. Once we have the information needed, we'll forward it to our team who will assist you further.

        We look forward to your response.


        All the best,
        Kariza