Forum Discussion
Hi mnchaplain,
A warm welcome here in the Roku Community!
We're glad to assist you with your problem on The Weather Channel. We'd like to know more about the issue that you ran into. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) Are you getting any error messages or error codes while trying to open the channel? Can you please specify what troubleshooting steps you have taken so far? With more details, we will be able to assist you further.
We'll be waiting for your response.
Kind regards,
Eunice
Thank you for asking what I have done so far. These are the operations I have completed with the advice of TWC techs. Just a note: TWC has worked in the past, only in the last few weeks am I not able to bring it up.
Highlighted TWC and clicked on the star and "remove channel." found out that before I can remove channel, i must unsubscribe from TWC. The only action I could take was to turn off "auto renew" which I did. TWC did unsubscribe me from their end, however,
again i tried to remove channel and subsequently highlighting TWC and pressing t
he star, there is no item in the menu to "remove channel." I spoke into the remote using the microphone button, saying "uninstall channel." a pop up menu came on and said, "uninstall channel is not supported."B
i have reset the Roku streaming bar several times and does not work. i unplugged the Roku streaming bar and waiting 10 seconds as a suggestion found online. Nope.
My last resort was to reset xfinity - unplug/reset xfinity modem. Nope.
Thank you for any help, otherwise, i will just not use TWC