How to fix Netflix not working on my Roku streaming device
I tried everything you had suggested but it still is trying to load, stays at “0”.
Any new updates anyone can share?
Forum Discussion
Hey JFM2,
I just wanted to welcome you here in the Roku Community!
This seems like a lot of detailed information on what's going on, and we appreciate your effort along with the troubleshooting steps attempted.
We'd like to take a step in here, and we'll need your extra help. Please share with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Netflix channel version (highlight the channel tile, then press the * sign button on your device).
Once we have this information, we'll be able to forward this report to the appropriate Roku team for further investigation.
We'll be looking forward to your update!
Thanks,
Rey
Hi RokuERay
Like above I’ve had issues with the Netflix app and have followed all the troubleshooting steps above. I too have been having this issue for the past few months. Just the Netflix app complains of having no network connectivity even though all other apps have no problem. It freezes the app and I’m unable to go back to the main screen
model: 3810EU
Roku Streaming Stick+
Serial Number: YH00GK568050
Software Version: 12.5.5
Device ID: 23513G568050
Netflix version: 5.2
Tracking ID: 50-076-055
Thank you for the follow-up, tsporkchop.
No worries; we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.
Let us know if you have further inquiries regarding this.
All the best,
JanadeeI am having this same issue as of today, I've tried all the fixes from every site and still netflix plays a few seconds and tells me to exit and reopen netflix or to unplug my TV but nothing has fixed the issue.
Solution for me....complete factory reset of my Roku TV.
5/22/2024 still doesn’t work. LG Roku tv. Followed troubleshooting also.
