Forum Discussion

lostbits's avatar
lostbits
Channel Surfer
2 years ago

How to fix Netflix not working on my Roku streaming device

8 Nov 2023 I have looked at previous posts and solutions. My issues are similar. Details are: When logged int Netflix: [1] After selection loading never completes. [2] During playing of a selecti...
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RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi lostbits,

Thanks for posting here in the Roku Community!
We understand you're having a problem with the Netflix channel. We're happy to assist you. Please try these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

Kind regards,

John

Rwandagirl's avatar
Rwandagirl
Newbie
2 years ago

We are having the same problem and the troubleshooting did not help. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Thanks for letting us know, Rwandagirl.

    May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?

    Please keep us updated.

    Regards,
    Janadee