Thanks for following up and providing us with more details about the issue you are seeing.
May we ask if have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart.
Still no luck? kindly keep us posted and provide us the Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Let us know how it goes.
Regards,
Nimfa
Hello RokuNimfa-C,
Yes, I have tried removing the channel, restarting the roku and re-adding the channel. The playback problem remains. In my previous post I even tried a factory reset of the roku.
Once the issue occurs in Netflix and I return to the home screen, I'm able to get a tracker ID with your button sequence.
Model: 4800X - Roku Ultra
Software version: 12.0.0 - Build 4178-C2
GC version: 9.1.120
Timestamp: 2023-04-26T22:56:47Z
ID: FE-166-976
Thank you for the information.
I have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, we'll be sure to update this Community thread.
Thank you for your patience and understanding.
Regards,
Nimfa
