How to fix NBC Cloud path error

I’ve been having the issue for 3 weeks and just unlinked my TV provider and re-logged in and it fixed it

I tried uninstalling, unlinking, restarting, reinstalling as mentioned previously and none of those worked.  Here's how I got mine to work:

When you go to reactivate/relink your NBC account via the NBC activate website, make sure you have cleared your web browser cache on the device you are using- especially if you have used it before to activate.

I was not only having issues watching live tv with the NBC app (on multiple tv's), but with my HGTV, Food Network, etc.  I always use either my phone or my ipad to activate my apps and link it with cox cable.  I happened to use my spouse's phone to try the activation, which I've never used before and viola- it worked! 

So to test my solution on my other tv's that were having the same issue, I cleared the web browser cache and cookies on my phone and ipad, reactivated/relinked using the respective activation websites and it worked.  Now all my apps that were having live tv issues are working fine.  

I only started having these live tv issues after the Roku TV update in December.

This worked for me, but hopefully this will help others resolve their issues too.  

Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC support here: https://help.nbc.com/hc/en-us
 

Thanks,
Danny

Hi everyone,

Thanks for the posts.

As stated previously in this thread, for more information about that channel's functionality and error messages, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NBC support here: https://help.nbc.com/hc/en-us
 

Thanks,
Danny

I know this is an old comment but I just wanted to update what I did to make it fix mine I first remove the nbc app then unplugged my Roku box to reset it then I got the nbc app again still wouldn't work so I signed out of the app nothing then I signed out of my cable company and signed back in then it worked. So sign out of your cable company (if that's how you use the app) and then sign back in.

I hope this helps if your having the same problem