How to fix 'insufficient power' or 'low power' warning

Hi Danny- I changed out the wall adapter and cable with my other roku express. This has not solved the problem and I still get the Insufficient power message. I cannot bypass the message to get to the settings but the number on the bottom of the device is c33937380693.

please advise next steps. 

Hi ellee101,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help.

If you are powering your Roku by plugging into the USB port on the TV, try powering from a wall outlet via the USB power adapter that came with the Roku.

We recommend starting here to troubleshoot with low power issues: What to do if the red light is flashing, or you see a "low-power" warning | Official Roku Support
If you are unable to resolve the issue, please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Best regards,
Mary

Bingo! 
It’s called “planned obsolescence” and roku will let thousands of us , if not hundreds of thousands of us go round and round here instead of being honest and telling us we have a pet Brick named Roku. A Sick way to do business. Time to replace ha ha they win. 

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stardust wrote:

I called to find out how to fix the low power warning. The foreign guy said I needed to give him my credit card number to pay $69 and he could fix it, it was some power source issue. It told him I'm not doing that. How do I know you are legit. He said he'd have it up and running that night and would call me back today. Well, it finally worked last night but...who is this guy? He sounded like he was in his kitchen with a lot of his family in the background. Does anyone know about this? Is it a scam? I want it fixed, I use the roku adapted, I just have not seen any posting that I need to pay some stranger on the phone $69 to get it fixed.

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You used a web search engine to find a support number for Roku. That always comes up with scam artists. Roku does not charge for support. This guy has no way of resolving any issue other than stealing your money, and potentially your credit card info. NEVER agree to pay anyone for support thinking they are legitimate Roku support, because they aren't.

As to the problem you are having, it doesn't appear to be a systemic issue, because far too many devices work fine. Most likely Roku received some defective parts, and the best resolution is to get it repaired/replaced under warranty, assuming it's under one year old of course. Send a private message to RokuDanny-R or RokuTannerD with your device serial number and your account email and they can assist you. Don't post that information here in the forum to keep your privacy. 

I am having the same problem. It’s worked fine for several months and was working fine today. A low power error suddenly appeared on the screen. I’ve tried all the suggestions on here and nothing helped. I didn’t find anything helpful on the Roku website like the error message on the screen suggested. 

Hi smith92,

Thanks for the post.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary​​​​​​​

Hi, I have Roku Streaming Stick+using the original cable plugged into separate power sources (not the TV's USB port). Sometimes it works fine but more and more frequently it gives me the insufficient power warning. Bought it only a few months ago. I have tried multiple power sources and USB adapters. The cable Model number is WR001.
Please help fixing it. Thank you.

WeeMan71.... So why give them the repeat business?  Seems like a pretty underhanded way to get you to upgrade. I was told my product was out of warranty and I was out of luck. Not a good look. 

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surferscott wrote:

I've had a Roku Streaming Stick for 1 1/2 years and I also ONLY receive the low power warning when I watch an Amazon Prime show, never on Netflix or any other service.  Seems a bit suspect if you ask me.  How is that possible?

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Same question: are you using a TV USB port to power the Stick? Those really don't offer enough power to run a Stick+, as they have a more powerful WiFi system. My old 3600 stick was fine, but I still used the wall cube that it came with for power whenever the hotel had a close enough wall outlet. 

My less than year old roku premiere is also getting the insuffiecient power warning suddenly this evening when it was working fine this morning.  I did not have usb plugged into the tv and was plugged into power outlet.  I changed all the ports and still get the error.  Took the device and cords to different tv and still message is appearing, no red light is showing on the device.  I plug our other roku 4k into the same cable and tv and it works fine, so something is clearly wrong with this roku premiere.   Message won't go away and am not able to use Roku at all how do I go about fixing this issue?    sn:k4303f589969

atc98092 maybe I’m not understanding what you’re saying but, I have to plug the supplied usb cord into my TV USB port in order for my TV to recognize the Roku. I also plug the power cord that has the usb end that plugs into a power adapter into the wall outlet as well. Both at the same time.  However the TV continues to display “Insufficient power”.