stardust wrote:
I called to find out how to fix the low power warning. The foreign guy said I needed to give him my credit card number to pay $69 and he could fix it, it was some power source issue. It told him I'm not doing that. How do I know you are legit. He said he'd have it up and running that night and would call me back today. Well, it finally worked last night but...who is this guy? He sounded like he was in his kitchen with a lot of his family in the background. Does anyone know about this? Is it a scam? I want it fixed, I use the roku adapted, I just have not seen any posting that I need to pay some stranger on the phone $69 to get it fixed.
You used a web search engine to find a support number for Roku. That always comes up with scam artists. Roku does not charge for support. This guy has no way of resolving any issue other than stealing your money, and potentially your credit card info. NEVER agree to pay anyone for support thinking they are legitimate Roku support, because they aren't.
As to the problem you are having, it doesn't appear to be a systemic issue, because far too many devices work fine. Most likely Roku received some defective parts, and the best resolution is to get it repaired/replaced under warranty, assuming it's under one year old of course. Send a private message to RokuDanny-R or RokuTannerD with your device serial number and your account email and they can assist you. Don't post that information here in the forum to keep your privacy.