How to fix HDCP Error Detected 020
I did the troubleshooting advised but still get the HDCP error... can this error happen out of the blue, when it never came up before?
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That’s how ours started. Out of the blue. One thing that seems to help is not waiting for the screen to load. As soon as the tv power goes on press “Home”, right and select on the remote. Getting it engaged right away seems to avoid the error problem for us. If I forget to do this and wait like I used to, I’ll get the error message. Hope this helps.
Thank you for this info, will definitely try it. It's interesting because when the error screen comes on and I click "ok" or "home" I do see the show for a second before the screen goes blank again, so seems more like a technical glitch than an actual format issue. Thanks again.
Also, if you put your most used icon in the upper left of the menu it will always open that one even before you can see anything.
Wow I tried your tip and it worked! Thank you very much!! I just need to remember to do that every time I start Roku up.
It took me a while to remember too. But once I got in the habit it made things so much easier. It is obviously some kind of glitch in the Roku software. My husband always did this naturally and never had the error problem that I always got. It was only luck that led to this solution. Maybe someday Roku will fix the problem.
I've tried all the steps listed on support page and still cannot view anything because of the HDCP error. even bought new hdcp cable etc. very frustrating. any other thoughts to resolve - using roku express4K...
Hi BamaThais,
Thanks for reaching out here to the Roku Community.
We would be more than happy to look further into this issue but will need more detailed information. Can you please provide us with:
- What is your TV resolution?
- When did you start seeing this issue occur?
- Does this issue occur on a specific channel?
- What are the steps to reproduce the issue you are seeing?
- What troubleshooting steps have you already taken to try to resolve the issue?
With more details, we will be able to assist you.
Regards,
NimfaThank you all for sharing tips! The community and staff are very helpful here!!,, https://famewide.com/
Streaming Provider: YouTubeTV
TV: SAMSUNG Series 6 (55), OS version : 1260
Picture Mode: Movie (Dynamic, Standard, Natural, Movie)
Picture Size: 16:9 (Standard), Fit to Screen, Zoom/Position..
xxx: Video Settings: current none selected, Sports, HDR+,
I am glad someone reached out because I am about to throw all my ROKU’S out the door because of my frustration the past 2 months. This is the only tv that we consistently have this issue with, the other tv is the LG in our room, but that has not happened in approx one month.
On our large Samsung TV in the den where we watch most of our shows we have not been able to due to this HDCP error which began approximately 2 months ago. I followed every instruction given on the screen and online and even purchased a specific HDCP cable hoping
Now I can't even get to my youtubeTV account from my roku home page on this samsung TV.
says internet connect is not setup, but it is, have option to setup later or exit to check connection
choose - exit to check connection - the wifi is connected, strong signal etc.
even using the samsung remote the network connection is there....
this is not going to way I wanted it to.
only think left for me to do - is REMOVE ROKU completely from TV and just stick to the SAMSUNG remote.
Hi BamaThais
We believe this issue is now resolved. We would recommend checking to see if you are still experiencing an issue with the Youtube channel. If you are still seeing an issue occur, we would recommend removing the channel, restarting your Roku device, and then adding the channel back again.
Warm Regards,
Lianna
