Forum Discussion

Thena's avatar
Thena
Newbie
11 months ago
Solved

How to fix error message 'Not enough space. Please delete some apps and try again'

Hello. I have had a Roku device connected to my small Samsung TV for years and I rarely have had problems, although I had to replace the device already once as it was no longer working, and I could not watch any channels at all. 

Lately, I have had the same thing you are describing happen to me but with my Amazon Prime account telling me to free up space etc. 

Firstly, I do not know where to find "settings" after pushing my home button. I do not have settings on my screen.

After trying a couple of times to reset the device as suggested, pushing the reset button, even though the button was not marked "reset" on my device, I was successful in hearing some noises coming out of the remote, so something was happening. I tried again opening Prime but the same error message appeared. At this point I unplugged the device, waited, and plugged it in again, and it worked! The old trick of pulling the plug...came through for me this time. I can open the Prime App!

Try it!

 

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Hey Marthac57! Welcome to the Roku Community!

    It looks like your device is experiencing an error message saying, 'Not enough space. Please delete some apps and try again.' In some cases, you can fix this issue by restarting the system.

    Here's how:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Please let us know if the issue is resolved or respond to the thread for further assistance. We are happy to help you further.

    Thanks,
    Jharra

  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, Maryterrytoo 

    Welcome to the Roku Community.

    We understand your concern regarding the error code you have encountered related to a memory issue on your Roku device, and we're here to help. To resolve this issue, we recommend performing the troubleshooting steps below. Kindly follow the instructions as stated.

    Remove an app that you rarely use

    1. Press Home on your Roku remote.
    2. Move to the right and highlight the app you wish to remove.
    3. Press Star (*) on your Roku remote to open the Options menu.
    4. Select Remove app and confirm when prompted.

    After performing this step, kindly perform a system restart.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Once these steps are performed, access the apps once more and see any improvements.

    We hope this works, and let us know if you have further concerns or inquries.

    Best wishes,
    Kash

38 Replies

Replies have been turned off for this discussion
  • Kelliene's avatar
    Kelliene
    Reel Rookie
    9 months ago

    I now cannot open any apps/channels as the Roku TV is saying Not Enough Memory Remove Some Apps. I have deleted nearly all apps. Roku, fix this! It seems I am not the only one experiencing this! I can't play anything!!!! TV is basically useless.was this done on purpose for sales generation?!

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      9 months ago

      What you describe is typically a symptom of the Roku memory cache getting corrupted.  Clearing the memory cache should cure the problem.

      The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

      Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

      • Kelliene's avatar
        Kelliene
        Reel Rookie
        9 months ago

        Thank you, this helped. It is still loading slowly though. I deleted a bunch of channels. I was looking for where the remove or delete cache was and couldn't find it. From now on I will use system restart. My concern is why is it still loading so slow.

    • Maryterrytoo's avatar
      Maryterrytoo
      Newbie
      8 months ago

      I have unplugged the HDMI and the power twice. The last time for about 2 minutes and as soon as I plugged it in the message below started showing up in the upper right corner. I did not select any apps and cannot do anything. The screen is black and then it shows the message below.  About 2 minutes ago, since I've been writing this message The screen has gone totally black. 

      "The app will now restart to free up more memory. "

      Any suggestions on how to fix this?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        8 months ago

        Hi, Maryterrytoo 

        Welcome to the Roku Community.

        We understand your concern regarding the error code you have encountered related to a memory issue on your Roku device, and we're here to help. To resolve this issue, we recommend performing the troubleshooting steps below. Kindly follow the instructions as stated.

        Remove an app that you rarely use

        1. Press Home on your Roku remote.
        2. Move to the right and highlight the app you wish to remove.
        3. Press Star (*) on your Roku remote to open the Options menu.
        4. Select Remove app and confirm when prompted.

        After performing this step, kindly perform a system restart.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        Once these steps are performed, access the apps once more and see any improvements.

        We hope this works, and let us know if you have further concerns or inquries.

        Best wishes,
        Kash

    • Dillenbackr's avatar
      Dillenbackr
      Newbie
      7 months ago

      I’m getting the same error message and it looks like a LOT of others are too! Sucks because I love Roku and swear by them typically but things like this will definitely lose me as a customer. I’ll give this a try!

  • Marthac57's avatar
    Marthac57
    Newbie
    12 months ago

    Im trying to get on YouTube it telling me to free up space and I have about 8 channel deleted and it still won't work 

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      12 months ago

      Hey Marthac57! Welcome to the Roku Community!

      It looks like your device is experiencing an error message saying, 'Not enough space. Please delete some apps and try again.' In some cases, you can fix this issue by restarting the system.

      Here's how:

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Please let us know if the issue is resolved or respond to the thread for further assistance. We are happy to help you further.

      Thanks,
      Jharra

      • MtnRunner's avatar
        MtnRunner
        Newbie
        9 months ago

        I have been experiencing this issue every couple of days requiring me to restart several time. We've had Roku for years and NEVER experienced this. If we keep having to remove apps, we'll have nothing left. We literally only have 4-5 currently loaded. Why the sudden, frequent error messages?

    • Dshogren's avatar
      Dshogren
      Newbie
      7 months ago

      I have had the same problem recently. I just subscribed to YouTube TV. Sounds like there is an issue with YouTube TV and roku. I had to delete all apps except YouTube TV.

      Get it together roku!!! Please look into the issue instead of telling us to restart roku system.

  • reree1's avatar
    reree1
    Newbie
    12 months ago

    Today is June 29th, 2024.  I received the same message, not enough space while trying to upload youtube.   I deleted  several apps and  received same message.   I followed instructions and came here but I found no solutions.

        HELP.

    • reree1's avatar
      reree1
      Newbie
      12 months ago

      I don't have a solution.   Does anyone know phone for customer service or support for roku?

  • sharonAD's avatar
    sharonAD
    Newbie
    7 months ago

    I have had Prime Video for years and today I got a message that there’s not enough room & to delete other channels.  I already have it.  I don’t need to add it.

    • renojim's avatar
      renojim
      Community Streaming Expert
      7 months ago

      sharonAD, first try a "System restart" from Settings->System or Settings->System->Power (depending on your model).

      You may still have the icon on your Home Screen, but apps are removed to free up space for other apps and then redownloaded the next time they're launched.  You might have the icon, but not the app's package necessary to actually run it.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, Traveling2022 

      Thanks for posting, and welcome to the Roku Community.

      We noticed in your post that you've received an error message related to not enough memory on your Roku device, and we're here to help. Let's perform a troubleshooting step to resolve this issue. Kindly follow the steps below.

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Once this has been performed, your Roku device will reboot. After that, you can now access the apps and see if it resolves the issue.

      Keep us posted on how it goes.

      Best wishes,
      Kash

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      10 months ago

      Traveling2022-

      This typically means that your Roku's memory cache has gotten corrupted, which can prevent the Roku from removing one or more seldom used channels to make room for loading or reloading the channel you've selected.   

      The easiest way to clear the cache is to restart the Roku using the procedure given by RokuTakashi.  As an alternate, you can pull the power plug for 30 seconds or so then plug the set back in.

  • harmonemilly3's avatar
    harmonemilly3
    Reel Rookie
    7 months ago

    after my tv did a random factory reset my tv started telling me i dont have enough storage to download apps and to delete some to free up space but the problem is, it deleted all my apps and i now cant get any back. i have tried to restart the tv, unplug the tv, and clearing the cache by pressing the button patterns and nothing has helped.