kayla_evelyn28 wrote:
There’s something wrong on Roku’s end. I’ve done everything.
My app will load fine, but once I select a movie or show it glitches to the point where my whole Roku needs its cache cleared. Also, when glitching it tries to narrate what’s happening as if I can’t see it.
I've reset in the correct order, unplugged Roku, I’ve cleared the cache, I’ve factory reset, I’ve un-plugged my modem, and I’ve unloaded/ re-downloaded the app several times. Everything is up to date and I’ve checked several times.
I even talked with Disney + customer service and they did everything they could thing of. Nothing is working.
With this being said I need actual help. Roku needs to fix this as it sounds like a channel version update is needed based on the amount of “Disney +” complaints I’ve seen.
You haven't mentioned what device(s) you are having this Disney+ app issue with (your account indicates 2: a 3600 and a 3810) or what their firmware version and Disney+ app version actually is.
Are you having the exact same issue with the D+ on both devices?
Do you have any other apps installed? Do you have a similar issue with those apps?
Also, not sure what you mean by "whole Roku needs it cache cleared" and how you accomplished that, or what "resetting in the correct order" is, but there IS a correct order for app re-installation, and nothing you said indicated you did that:
Correct app re-installation procedure for Roku:
1) Remove Disney+ app (Highlight the app, press the Options (*) button on the remote, then Remove)
2) RESTART Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!
3) Reinstall Disney+ app
