DininonymousHowdy again.
First, I wanted to say sorry for the two additional posts above from me. Those two messages were originally flagged as spam and deleted when I tried to post them. (That's why I sent a Private Message with the same information.) But, it seems they actually went to a Roku Moderator for review, got approved, and then appeared here. Just FYI, in case you thought I lost my mind. 🙂
Second, I'm sorry you've not been able to get the help you need. I don't have a smartphone or a Netflix subscription, so I'm afraid I'm of no help. It's too bad there's no way to "downgrade" the Roku firmware version or the Roku App version, to see if that might help. It seems like once the movie was in the list and then went off streaming, then it remains stuck in the list. Surely, others have had this issue before, too.
Do you have access to another mobile device (relative or friend) that you could load the App, sign into your account, and see if anything changes? Maybe a device with a different operating system? Just throwing out ideas, though you've probably already considered these, too.
I hope someone is able to help you find a solution!
No worries - I figured that’s what happened when your posts popped up, lol. Thanks again.
I suppose this is something that Roku will have to update somehow as it seems to be an unsolvable glitch in the system. But whether they’ll be inclined to do so is another story. It’s been this way for so long I’m not sure they will bother. It must not annoy anyone else as much as it annoys me, at any rate. I’m most irritated with the fact that something seems to have changed in terms of getting official help from an actual Roku representative, here.
