Thank you both for your advice. 🙂 I appreciate it. I'm still gonna try to get this issue resolved, somehow... (wish a Roku rep would also take a look or chime in, hint hint!)
For what it's worth, I managed to chat with a Roku representative, who was not able to help me at all. Like, AT ALL. Kept telling me to sign into Netflix and remove it from that list. Somehow I doubt that would help, because it's a separate list! 🙄 Not to mention I am not even currently subscribed to Netflix - I don't even think it was in my Netflix queue, and I can't view it anyway, obviously. Regardless, there's another title stuck in my Roku Save list that has nothing to do with Netflix, and it too is stuck there. 😤
OMG, I went in infuriating circles trying to explain this on the chat, and ended up basically being told there's nothing anyone can do about it. Not great, Roku. I'm pretty patient and understanding about most things, but ugh.
So the gist is, if there's a title which found its way onto your Save List in the past, and is currently either a Netflix title or not currently available to stream anywhere (aka "no providers found"), then you cannot delete it. And apparently Roku cannot or will not delete it for you. (Nor can you clear your entire Save List and start from scratch, apparently.) Seems like a system bug that needs to be fixed, and maybe I should report it that way, at least.
Actually, there is a way. Use the phone app. Scroll down a few rows to the save list, find the title, tap the 3 dots below it, and choose delete.
Again, that option doesn't exist on my app. I may have a different version of the app, I don't know, but it is not there - there are no dots at all when viewing the list as a whole, instead there's a box to check or uncheck on each title. I'll try to include some photos, to show what I'm seeing on my app:
On the left, the standard way where you can check or uncheck to add or delete a title from your list, no problem.
On the right, a title that is either only available via Netflix or not currently available to stream at all, and therefore no option to add it to OR REMOVE it from your list if it's already there.
But seriously, don't Roku representatives monitor these forums and help anymore?
DininonymousHowdy again.
First, I wanted to say sorry for the two additional posts above from me. Those two messages were originally flagged as spam and deleted when I tried to post them. (That's why I sent a Private Message with the same information.) But, it seems they actually went to a Roku Moderator for review, got approved, and then appeared here. Just FYI, in case you thought I lost my mind. 🙂
Second, I'm sorry you've not been able to get the help you need. I don't have a smartphone or a Netflix subscription, so I'm afraid I'm of no help. It's too bad there's no way to "downgrade" the Roku firmware version or the Roku App version, to see if that might help. It seems like once the movie was in the list and then went off streaming, then it remains stuck in the list. Surely, others have had this issue before, too.
Do you have access to another mobile device (relative or friend) that you could load the App, sign into your account, and see if anything changes? Maybe a device with a different operating system? Just throwing out ideas, though you've probably already considered these, too.
I hope someone is able to help you find a solution!
