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BuckeyeFan9476's avatar
BuckeyeFan9476
Binge Watcher
4 years ago
Solved

How do I update Disney Plus on my smart TV?

About a month ago or so, my Disney+ app stopped working on my TCL Roku smart TV. The app works fine on all my other devices (PS4, cell phone and even my Roku USB stick) but for some reason the app ha...
  • StreamerUser's avatar
    StreamerUser
    4 years ago

    Try disconnecting it from wired/wireless, and see if that option appears:

    1) Use the network connection reset:  Settings/System/Advanced system settings/Network connection reset

    2) After it restarts, go to Settings/System/System update/I cant connect

    (In order for the "I cant connect" option to appear, it cannot be connected to your network/the internet)

    Otherwise, call/contact the manufacturer.

StreamerUser's avatar
StreamerUser
Roku Guru
4 years ago

BuckeyeFan9476 

What is the current firmware version+build of your Roku TV?   Settings/System/About

What is the current version+build of your Disney+ app?  Highlight Disney+/Options (*)/Version+build

BuckeyeFan9476's avatar
BuckeyeFan9476
Binge Watcher
4 years ago

StreamerUser  Roku TV software version 9.3.0 build 4175-93.  Disney+ Version 1.11 build 2021021200. In my talks with Disney+ tech support we've established that my current version of the app is not the latest version available but as previously stated, no matter what troubleshooting steps I've taken, it will not update to the latest version 

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    4 years ago

    BuckeyeFan9476 

    What is your Roku TV model #?  Settings/System/About

    Your Roku TV software is out of date too (over a year old), and is the likely reason Disney+ wont update.

    Try updating your Roku TV software:  Settings/System/System update/Check now

    If that doesnt work, try the USB updater:

    https://tvupdate.roku.com/index?p=select

     

    • BuckeyeFan9476's avatar
      BuckeyeFan9476
      Binge Watcher
      4 years ago

      StreamerUser I've tried updating my TV several times and it always says it's up to date. According to the TV itself it last updated on Wednesday August 1st. I'll try the USB update method and if that doesn't work, I'll try calling the TV manufacturer directly 

    • BuckeyeFan9476's avatar
      BuckeyeFan9476
      Binge Watcher
      4 years ago

      StreamerUser I tried your suggestion of updating via USB but my TV isn't allowing me to do the steps necessary to accomplish that method. I've got the file on the USB, and the USB plugged into the TV, but it's not giving me the option to access the code I need to enter. I'm going to have to call the TV Manufacturer directly because I don't know what else to do and I'm not sure I have any other options.