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BuckeyeFan9476's avatar
BuckeyeFan9476
Binge Watcher
5 years ago
Solved

How do I update Disney Plus on my smart TV?

About a month ago or so, my Disney+ app stopped working on my TCL Roku smart TV. The app works fine on all my other devices (PS4, cell phone and even my Roku USB stick) but for some reason the app has not updated to the latest version available on the Roku smart TV.

Every time I try to launch it, it tells me I need to update the app, but every time I try updating it, it says it's already updated to the latest version (which it is not). I've tried every troubleshooting method available and nothing has worked.

I've deleted the app, cleared my cache and reinstalled the app. I've even done a complete factory reset of the TV. No matter what I do, the app will not update to the latest version available. I've called Disney+ multiple times and nothing they suggest works. Any tips, tricks or advice is welcome because I don't know what else to do.

  • StreamerUser's avatar
    StreamerUser
    5 years ago

    Try disconnecting it from wired/wireless, and see if that option appears:

    1) Use the network connection reset:  Settings/System/Advanced system settings/Network connection reset

    2) After it restarts, go to Settings/System/System update/I cant connect

    (In order for the "I cant connect" option to appear, it cannot be connected to your network/the internet)

    Otherwise, call/contact the manufacturer.

20 Replies

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    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      5 years ago

      Note that in the steps DBDukes suggested, "rebooting" the set is necessary.  Merely turning a Roku TV off and back on does not fully reboot the set.  You need to do a full system restart. 

      Starting from the Roku home screen, the menu path is Settings > System > Power > System restart.

      As an alternative, you can pull the power plug for a few seconds than plug it back in.

    • BuckeyeFan9476's avatar
      BuckeyeFan9476
      Binge Watcher
      5 years ago

      Yeah, as I stated in my original post, I've already done that multiple times. I even did a complete factory reset of the TV itself which wipes out all the apps. All my other apps work fine but no matter how many times or how many different methods I try in regards to deleting and reinstalling Disney+ it never updates to the latest version 

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        5 years ago
        BuckeyeFan9476 wrote:

        Yeah, as I stated in my original post, I've already done that multiple times. ...

        No, that's not what you wrote. A factory reset does remove the apps from the device, but that isn't the same thing as removing the app, rebooting the Roku, then reinstalling the app. And, that's not the same thing as removing the app, rebooting the Roku, adding the app via the Website, rebooting the Roku. So, no, you actually didn't say that you did those two things.

        That second thing I suggested, that included reboots in steps 2 and 4, is a little different. And, it has worked for others in the past. This doesn't mean it will resolve your issue. But, you haven't tried it. Nothing that you've said you did does exactly the same thing this does. So, once again, I'm suggesting you try it.

        As I said, it may not work, but you won't know until you try it. And, just to be clear, turning the TV off and on is not the same thing as a reboot. Go through the reboot process makaiguy suggested, when you do steps 2 and 4. And do them in order, don't overlap. That is, don't even start step 3 until step 2 is complete. And don't start step 4 until step 3 is complete.

  • C_I's avatar
    C_I
    Roku Guru
    5 years ago
    BuckeyeFan9476 wrote:

    About a month ago or so, my Disney+ app stopped working on my TCL Roku tv. The app works fine on all my other devices(PS4, cell phone and even my roku USB stick) but for some reason the app has not updated to the latest version available on the Roku tv. Every time I try to launch it, it tells me I need to update the app, but every time I try updating it, it says it's already updated to the latest version(which it is not). I've tried every troubleshooting method available and nothing has worked. I've deleted the app, cleared my cache and reinstalled the app. I've even done a complete factory reset of the TV. No matter what I do, the app will not update to the latest version available. I've called Disney+ multiple times and nothing they suggest works. Any tips, tricks or advice is welcome because I don't know what else to do.

    Whether or not Disney + updates is not  any of Roku's concern.  Roku does not own, manage or operate Disney +. Contact Disney for these answers. 

    • BuckeyeFan9476's avatar
      BuckeyeFan9476
      Binge Watcher
      5 years ago

      C_I  if you're going to reply, maybe try reading what you're replying to first As I've states already, I've contacted Disney+ MULTIPLE times and nothing we've tried has worked. Also as was also stated, my ROKU is not updated to the current version it should be which IS ROKU's concern. Your reply was not only unnecessary(because you clearly didn't read my original post or any of the replies made prior to yours) it was rude and obnoxiously arrogant.