Forum Discussion

bhonaker1's avatar
bhonaker1
Binge Watcher
8 months ago
Solved

Home screen preview of 'Live TV' on Roku TV stopped working

Until Friday (15  November 2024), the 'Live TV' app on the Home Screen showed a thumbnail of the selected channel.  Since then it doesn't show a preview thumbnail.  I checked, and the signal strength...
  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, bohratom 

    Thanks for keeping us posted.

    We'll provide an update to our team assigned to review and investigate this matter further.

    In the meantime, we recommend checking for updates on your Roku TV to see if there is an available software update that can be installed to see if the preview of the Live TV will be available. 

    To perform a software update, kindly refer to the instructions below:

    1. Press Home 
       
       on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    For more information, visit this support article on How to update the software on your Roku streaming device

    Keep us posted on what you find out.

    Thanks,
    Kash

bhonaker1's avatar
bhonaker1
Binge Watcher
8 months ago

Thanks for answering, renojim,

The 'app' on the home page is the Live TV associated with the tuner.  Until Friday, when I moved the highlight to that on the home page, it showed the last-chosen channel from the tuner in thumbnail mode.  Now it never changes.

I didn't change what's on the home page since long before that.  I also didn't get an update from Roku, and the icon is still present.

renojim's avatar
renojim
Community Streaming Expert
8 months ago

Interesting.  I know there are some updates that affect the Home Screen that aren't reflected in the last "software update" date that's shown, so it's possible that one of those occurred.  I stopped using my Roku TVs as "smart" TVs and just set them up saying I don't have an Internet connection because I got tired of Roku's updates screwing around with things.  I'll have to check if I still get the preview in the "Live TV" icon, but I don't suppose that does you much good or really answers any question.