Forum Discussion

bhonaker1's avatar
bhonaker1
Binge Watcher
7 months ago
Solved

Home screen preview of 'Live TV' on Roku TV stopped working

Until Friday (15  November 2024), the 'Live TV' app on the Home Screen showed a thumbnail of the selected channel.  Since then it doesn't show a preview thumbnail.  I checked, and the signal strength is 4 bars... I rebooted, powered off, nothing fixed it.  No recent software update (last updated on 17 October, version 14.0).

TV is TCL Roku TV, model 55S455

Does anyone have any suggestions to restore this functionality?

  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, bohratom 

    Thanks for keeping us posted.

    We'll provide an update to our team assigned to review and investigate this matter further.

    In the meantime, we recommend checking for updates on your Roku TV to see if there is an available software update that can be installed to see if the preview of the Live TV will be available. 

    To perform a software update, kindly refer to the instructions below:

    1. Press Home 
       
       on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    For more information, visit this support article on How to update the software on your Roku streaming device

    Keep us posted on what you find out.

    Thanks,
    Kash

19 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    7 months ago

    There's two different "Live TV" icons possible on Roku TVs.  One is for their streaming "Live TV" channels  on "The Roku Channel" and one is for antenna channels.  They seem to be screwing with the one for antenna TV and it may have disappeared from your Home Screen.

    • bhonaker1's avatar
      bhonaker1
      Binge Watcher
      7 months ago

      Thanks for answering, renojim,

      The 'app' on the home page is the Live TV associated with the tuner.  Until Friday, when I moved the highlight to that on the home page, it showed the last-chosen channel from the tuner in thumbnail mode.  Now it never changes.

      I didn't change what's on the home page since long before that.  I also didn't get an update from Roku, and the icon is still present.

      • renojim's avatar
        renojim
        Community Streaming Expert
        7 months ago

        Interesting.  I know there are some updates that affect the Home Screen that aren't reflected in the last "software update" date that's shown, so it's possible that one of those occurred.  I stopped using my Roku TVs as "smart" TVs and just set them up saying I don't have an Internet connection because I got tired of Roku's updates screwing around with things.  I'll have to check if I still get the preview in the "Live TV" icon, but I don't suppose that does you much good or really answers any question.

  • bohratom's avatar
    bohratom
    Streaming Star
    7 months ago

    Same issue with preview thumbnail video not showing on homescreen for input devices like live tv. I just noticed it tonight running Roku OS 14.0 but probably been around a couple weeks.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, Community users!

      Thanks for posting regarding the issue you've encountered with the Live TV on Roku.

      We appreciate you for letting us know about this experience. Our team would like to request further information regarding this issue. Can you please provide the details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Photo or video referring to the issue.

      The details we gather will be the basis of our review and investigation. We hope for your response so our team can work on this matter further.

      Best wishes,
      Kash

      • bohratom's avatar
        bohratom
        Streaming Star
        7 months ago

        Model: 43S435

        SN: X00000468PGN

        ID: s02ST0A68PGN

        OS: 14.0

         

        TrackerID: GN-493-514

        Channel Build: Does not show.

         

        Thanks 

        Rick