Forum Discussion

Pompey's avatar
Pompey
Roku Guru
8 months ago

Home screen commercials on Ultra causing stuttered navigation

I have an Ultra 4802. Over the last several days I have been receiving very short commercials for The Charlie Puth Show, which I assume are tests for a new ad channel on the home screen.  The problem is, after the window for the commercial closes, the navigation around the home screen becomes stuttered. It is no longer silky smooth.  If I perform a warm restart, everything is smooth and stable again.

Please advise if you would like a tracker ID. I will be happy to provide one.

Thanks much

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Hi, Pompey.

    Greetings from the Roku Community!

    We appreciate you bringing this to our attention. Rest assured that we'll have our respective teams review it.

    Yes, a tracker ID, as well as your device details, would be appreciated. Here are the details needed for reference:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response.

    Best regards,
    Carly

    • Pompey's avatar
      Pompey
      Roku Guru
      8 months ago

      Hi Carly,

      I sent you my device info and the tracker ID via PM.

      Thanks much.

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        8 months ago

        Hi, Pompey.

        I appreciate it. I'll check the PM you've sent and will keep you posted on any updates.

        Once again, thank you for your patience and kind understanding as we work on this. 

        Best regards,
        Carly