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stream_builders's avatar
stream_builders
Reel Rookie
24 days ago
Solved

HLS Stream Fails on Roku but Works on Other Platforms.

Hi all, I'm facing an issue where an HLS stream fails to play on Roku devices, but it works fine on web browsers, iOS, and Apple TV. On Roku, the player shows the error: "An unexpected problem (but not server timeout or HTTP error) has been detected."

Codec used: avc1.640032, mp4a.40.2  

Subtitle reference: GROUP-ID="subs" and SUBTITLES="subs"  

Roku Model: 3920X

Things I’ve tried: 

- Matched subtitle casing 

- Confirmed no geo-restrictions or DRM 

- Validated playlist and segment URLs

The video still fails only on Roku. Has anyone experienced this or found a fix for subtitle-related playback issues?

Thanks in advance!

  • Heystream_builders​,

    Thanks for the post.

    We suggest that you contact the app provider itself since apps on Roku are maintained by their own app developers.

    If you need anything else, please keep us posted.

    Roku Community Team

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Heystream_builders​,

    Thanks for the post.

    We suggest that you contact the app provider itself since apps on Roku are maintained by their own app developers.

    If you need anything else, please keep us posted.

    Roku Community Team