Hit some button by mistake on remote when changing batteries
Now I have a black broadcast screen. I have sound and all other screens just black on any show that’s on. I know I hit something by mistake when taking the battery cover off. Does anyone know how to fix this please?
Welcome labrams55,
Thanks for bringing to our attention that you only see a black screen during streaming after you mistakenly hit some button on your Roku remote. We would like to take a closer look into this issue.
Does this happen with all applications, or is it limited to a specific app and its content? In the meantime, we recommend you try the following:
Restart your Roku device:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
In either case, your Roku device will complete a system restart and should return to normal operation after a moment. If the issue continues, please let us know.
For more details, please visit our Roku support article: Issues playing shows and movies on your Roku device.
Please keep us posted.
Cheers,
Roku Community Team
