Forum Discussion

Cypher79's avatar
Cypher79
Newbie
2 years ago

Hisense tv won’t play anything from the Roku channel.

Hisense tv won’t play anything from the Roku channel. All other streaming services work fine. Tried removing channel and reinstalling as mentioned in several posts. But still doesn’t work. Try to pla...
Srtech's avatar
Srtech
Newbie
2 years ago

Same issue here as well since day 1. New TV and no Roku channels are working. They keep loading until infinity.

 

Tracker id: SD-229-871

Model: 55U6

HW id: G231X

SW version: 12.5.5 build 4174-ch

Device ID: S0VPD3CG65SD

serial: X01300WG65SD

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

We appreciate the precise details,  Srtech!

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

  • Srous069's avatar
    Srous069
    Newbie
    2 years ago

    Found the issue and the fix for this.

    My Roku account was associated with the US. However, I'm based in Canada. With this combinaison, no Roku channels were working.

    So I deleted my account and created another one, making sure to use the canadian Roku website.

    Now, Roku channels are working.