Hisense model
R55+
Hardware ID
C260GB
Serial number
X00200UL198H
Software version
11.5.0 build 4235-AF
Uptime
15 minutes
Roku TV support
https://hisense.co.uk/support/
0333 800 2200
Device ID
S07HG00L198H
Well so much for my theory. I thought maybe ITVX requires software version 11.5 and the TV hadn't updated to that version yet, but that's not the case. My other theory has to do with the Roku model number, but I can't find that model listed in Roku's hardware specifications. Maybe that has something to do with it? I know there have been issues with UK channels on non-UK Roku devices, but I don't think that's the issue here.
You might want to try ITV if they have any kind of customer service. Other than that, maybe RokuKariza-D has some idea.
I know it seems dumb, but you could always connect a Roku device that does get the channel to that TV.
Hi
Thanks for your reply. I think I'll have to go down the ITV or Hisense support route. I noticed a previous post from someone else about the original ITV player on this TV being out of date and not offering live TV streaming and having factory reset mine the old app is a much older version than the one on my other Roku devices, so there's something going wrong around ITV generally on these TV's. It's really annoying because I replaced an old TV with a Roku stick with this Roku TV, my wife preferred the old TV interface and gives me grief about it being a Hisense TV if I have to plug in the original Roku stick she'll go nuts. I may get away with a chromecast. Thanks for all your help.
