Forum Discussion

dcx1971's avatar
dcx1971
Newbie
2 years ago
Solved

Help with Paramount+ Showtime T-mobile

Hi,

I have an issue with Paramount+ and Showtime accessing shows. 
I used to have the basic Paramount+ channel through T-mobile for free for a year. I just upgraded to Paramount+ and Showtime bundle for $11.99 through Roku. I

t’s the same login credentials, but when I try to access I can watch the shows on Paramount and Showtime. I checked my account status and it says that have the Paramount+ / Showtime bundle. 
I can get hold of a person at Paramount+. It’s really frustrating. Thank you in advance for any suggestions or solutions for my problem. 

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi dcx1971,

    Thanks for joining us here in the Roku Community!

    For further assistance, we would recommend getting help from our Account and Billing team.

    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
    We hope it helps!

    Regards,

    Rey

2 Replies

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    As I constantly say: NEVER subscribe through a 3rd party. Always subscribe DIRECTLY with a service. This eliminates all sorts of weird problems.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi dcx1971,

    Thanks for joining us here in the Roku Community!

    For further assistance, we would recommend getting help from our Account and Billing team.

    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
    We hope it helps!

    Regards,

    Rey