Helix on Roku channel: saw S1E3, S1E4 repeats S1E3 video, but closed captioning is S1E4
Watching Helix on Roku channel.
Just saw Season 1 Episode 3.
Watching Season 1 Episode 4 which repeats S1E3 video, but has the closed captioning for S1E4.
Forum Discussion
3 Replies
Welcome, and thank you for posting here in the Roku Community, jimdianeclark!
We appreciate you for bringing this to our attention.
Rest assured that we will forward this to the appropriate Roku team for further review and to fix this as soon as we can. We also sincerely apologize for any inconvenience this may have caused you, as we always aim for your satisfaction when streaming.
Thank you for tagging us as well, AvsGunnar.
Best regards,
CarlyThis still isn't fixed, episode 4 is still a repeat of episode 3.
Can confirm that I am seeing the same thing re: Helix playing on the Roku Channel.
It is playing correctly on the free CW channel/app (both episode and CC/subtitles) if you wish to install it on your Roku device and watch it that way.
https://channelstore.roku.com/details/83722ec9822d4901a494bd820ffd15de/the-cw
Also available to watch via Hulu channel/app if you have a subscription. (not a free channel/app)
https://channelstore.roku.com/details/f76641b3d5ac45cfde74ee8361bda4bc/hulu
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Paging RokuJohnB , RokuERey, RokuCarly to forward to appropriate team to address/fix.
