Forum Discussion

Davenlr's avatar
Davenlr
Streaming Star
2 years ago

HDR10 gets stuck ON even when it is set to be OFF

When HDR always on is set to NO, and you watch a show (on YouTubeTV app) with HDR10, if you turn the Roku off with the remote power button, the next day when you turn it on, it is stuck in HDR10 mode...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Davenlr,

Welcome to the Roku Community!

We understand, and we appreciate you flagging us about this case. We'd like to know more about this. Could you tell us when you started seeing this issue occur?

Also, could you share additional information about this with us by providing the details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted. Thanks!

Regards,

Rey

Jtyv1's avatar
Jtyv1
Reel Rookie
2 years ago

This has been happening with my device as well. For me, though, a system restart clears it up. Pretty annoying having to constantly restart the thing. I'm this close to switching to an apple tv or invidia shield. 

 

My device is a Roku ultra 4k, model 4670r.