Nearly two years later and the issue persists. How unfortunate.
Thanks for the post.
We would be more than happy to look further into the issue for you but will need more detailed information. Can you please provide us the following:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
Has Roku actually been investigating this issue? I can see that you've been merging other threads into this one and promising to investigate the issue, but obviously Roku is still not all that compatible with HDHomerun despite the time that has passed. It's hard for me to believe that Roku lacks the technical expertise to actually get HDHomerun functioning on the same level that it does for all my other devices.
The error today is "Roku player error: malformed data." I'm having no issues using the HDHomerun app on any other devices.
Thanks for the post.
It doesn't look like you've provided us with all of the information we originally requested. Once we have all of the information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Dear Danny,
Please be specific.
A response was provided to your initial request for additional information on 10-24-2021 as well as a response to your followup question on 11-21-2021. You have not yet responded to my 11-21-2021 post, so it is unclear to me what additional information you need.
