HDCP error on Roku Streaming Stick 4K
Have a Roku Streaming Stick 4K which had occasionally worked and now fails completely. Constantly receive message about not HDCP compatible. I have verified with the TV manufacturer that the TV is ...
Forum Discussion
As I stated, this was purchased approximately 2 or 3 months ago. It is the Streaming Stick 4K, model 3820X2.
It worked fine for the first couple of months; now constant error.
Neither the TV or the Streaming Stick have been moved since the installation. I have tried all of the steps suggested by Roku - they all fail.
With a Smart TV, I can get direct service from the manufacturer and often free extended warranties. Roku's answers seem to be just buy another one. Besides the replacement cost, there is just the added effort of going thru the wasted motions of trying all the suggested fixes.
You didn't exactly state you purchased it 2 to 3 months ago, you said it worked for 2 months and then had an issue, so it wasn't clear that it is a new device as lots of people get used devices or start using an old device after a period of time.
It is possible that the HDMI port on the TV is also going bad. Those ports do go bad from time to time especially if devices are plugged into them frequently or even power surges can damage them.
I suggest trying the Roku stick in another TV and see if you have the same issue to narrow down whether the issue lies in the Roku or the TV. If you can determine the Roku stick has an issue and it is 2 to 3 months old as you stated, I would contact Roku for a warranty replacement as they are warrantied for a year.
I concur that trouble shooting on another TV may help pinning down where the problem lies. If your current TV has other HDMI ports you might try connecting to them as well.
How old is an older TV? My 2008 Samsung is fine. If yours is newer, then "older" may not be the issue.
One thing that's I've noticed is that HDMI connectors tend to be kind of loose, and occasionally I need to jiggle Dad's HDMI connector from his cable box and then it's good for a couple of weeks. I would think a stick might be extra-sensitive to this since you have some mass hanging off that wimpy port.
