HDCP error on Roku Streaming Stick 4K
Have a Roku Streaming Stick 4K which had occasionally worked and now fails completely. Constantly receive message about not HDCP compatible. I have verified with the TV manufacturer that the TV is ...
Forum Discussion
What model is the streaming stick? How old is it?
It is unlikely an OS issue, unless you are using an old version of the OS. It is more likely the stick is failing or the HDMI connector in the stick is failing.
Others would argue that the smart TV has more issues than using a smart device, which is cheaper to replace if something goes wrong with it than a smart TV that has an issue or the operating system becomes obsolete for that TV.
As I stated, this was purchased approximately 2 or 3 months ago. It is the Streaming Stick 4K, model 3820X2.
It worked fine for the first couple of months; now constant error.
Neither the TV or the Streaming Stick have been moved since the installation. I have tried all of the steps suggested by Roku - they all fail.
With a Smart TV, I can get direct service from the manufacturer and often free extended warranties. Roku's answers seem to be just buy another one. Besides the replacement cost, there is just the added effort of going thru the wasted motions of trying all the suggested fixes.
You didn't exactly state you purchased it 2 to 3 months ago, you said it worked for 2 months and then had an issue, so it wasn't clear that it is a new device as lots of people get used devices or start using an old device after a period of time.
It is possible that the HDMI port on the TV is also going bad. Those ports do go bad from time to time especially if devices are plugged into them frequently or even power surges can damage them.
I suggest trying the Roku stick in another TV and see if you have the same issue to narrow down whether the issue lies in the Roku or the TV. If you can determine the Roku stick has an issue and it is 2 to 3 months old as you stated, I would contact Roku for a warranty replacement as they are warrantied for a year.
I concur that trouble shooting on another TV may help pinning down where the problem lies. If your current TV has other HDMI ports you might try connecting to them as well.
