Forum Discussion

jmadams1e's avatar
jmadams1e
Reel Rookie
3 years ago

HDCP Error 020 on Roku Ultra 2022 when streaming

There are similar topics posted but I didn't see this exact notice or a solution.  I have several ROKU devices and my brand new Roku Ultra 2022 is doing this.  I have followed all the suggestions for...
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

Sorry, guess I wasn't explicit enough.

I was suggesting setting your Roku to your TV's actual resolution, not "auto detect".

loaker's avatar
loaker
Channel Surfer
3 years ago

I had the exact same issue on my Roku Ultra 2022 (4800RW).  I tried all the fixes suggested by Roku several times.  Even tried using 8K cables meeting the HDCP 2.3 standard. Nothing worked, UNTIL switching my Roku units.    ROKU Ultra (4670) works just fine no matter what cables are used.  This is to a Sony 65" XBR TV.

This started in early Dec 2022, may have been around the firmware update to 11.5.  There were no HDCP issues prior to that timeframe.

The Roku Ultra 2022 (4800) is now connected to an LG 4K with no issues.

  • ESC's avatar
    ESC
    Channel Surfer
    3 years ago

    I'm having the same issue.  Roku seems to be in denial about this issue and another issue I am seeing about Closed Captioning not working after an episode rolls into the next (rebooting resolves the Closed Captioning issue temporarily).  My old Roku Ultra (2018) doesn't have either of these issues.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi ESC, 

      Welcome to Roku Community, 

      Sorry to hear about the issues you are experiencing with your Roku device. But don't worry, there are a few steps we can try to resolve the issue. Perform the following set of steps to help resolve the HDCP concern.

      1. On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
      2. Power off your TV, AVR, or soundbar, and unplug its power cord.
      3. Remove the power cord from your Roku player.
      4. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
      5. Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
      6. Try viewing the content again.

      If the issue continues after attempting the instructions above, try the additional suggestions found on this support page. What to do if you see an “HDCP Error Detected” message or a purple screen.

      And for the Closed Captioning issue, you can see more here for additional troubleshooting: How to enable closed captioning. 

      I hope these suggestions help resolve the issues you're facing with your Roku device. If there's anything else I can help with, please let us know and we'll assist you further.


      Regards,
      Nimfa

      • jmadams1e's avatar
        jmadams1e
        Reel Rookie
        3 years ago

        In this case, these things have been all done, the problem is deeper than that.  The standard help page for hdcp problem does not help, and that has been noted already with Roku.