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Kroyale77's avatar
Kroyale77
Newbie
3 years ago
Solved

HBOMax, Prime, & Peacock not playing

Hi,

I'm having the same issue with HBOMax, as well as similar issues with Prime Video and Peacock. The issue is impacting 3 of out 5 Roku TVs/devices. The 2 TVS that are working have been upgraded to the 12 OS. The tvs with issues are in 11.5. I have tried all of the recommended fixes on this forum (x3) and none of them work. This appears to be an OS error. Is there a way to complete the update for the remaining devices on my account?

  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    How are things Kroyale77 Ron80

    A warm welcome from the Roku Community!

    Thanks for contacting us about the issue with HBOMax, Prime, and Peacock. We're pleased to assist.

    Please try these steps to fix your issue:

    • Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."
    • Next, restart your device from Settings>System>System restart
    • Once your player starts up again, go to 'Streaming Channels' on the home screen and add the channel back once more

    We'd also recommend refreshing your home network connection by rebooting your wireless router and internet modem if you are experiencing an issue with a channel loading content.

    For additional troubleshooting steps, check out how to resolve a channel playback issue.

    If that still doesn't clear up the issue, we recommend contacting the channel provider directly to follow up for more help. They'll be able to best assist with any problems occurring within their channel.


    Best regards,
    Arjiemar

2 Replies

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  • Ron80's avatar
    Ron80
    Newbie
    3 years ago

    I have tried every posted solution with both of my Roku streaming devices, and cannot get HBO MAX to work.  This suddenly developed this week. This is obviously a problem with the software and Roku is not resolving the issue. I have both the stick and regular streaming Roku.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    How are things Kroyale77 Ron80

    A warm welcome from the Roku Community!

    Thanks for contacting us about the issue with HBOMax, Prime, and Peacock. We're pleased to assist.

    Please try these steps to fix your issue:

    • Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."
    • Next, restart your device from Settings>System>System restart
    • Once your player starts up again, go to 'Streaming Channels' on the home screen and add the channel back once more

    We'd also recommend refreshing your home network connection by rebooting your wireless router and internet modem if you are experiencing an issue with a channel loading content.

    For additional troubleshooting steps, check out how to resolve a channel playback issue.

    If that still doesn't clear up the issue, we recommend contacting the channel provider directly to follow up for more help. They'll be able to best assist with any problems occurring within their channel.


    Best regards,
    Arjiemar