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Janina7890's avatar
Janina7890
Reel Rookie
3 years ago

HBOMax Channel Installed but not showing on Home screen

I purchased the hbomax subscription via roku the other day. I own several roku devices and all show the hbo channel on the home screen except one. In order for me to access the #hbomax I have to go to "streaming channels". Thats way too many steps. How can I get the channel on the home screen

Thanks.

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Janina7890 

    Are all your Roku devices linked to the same Roku account?  If you go to Settings/System/About, all the email addresses should be the same if they are linked. (your email address is the Roku account).

    If they are all linked, then try performing a manual System Update followed by a System Restart on the Premiere 4620 to see if maybe a syncing issue.

    System Update--> Settings/System/Software Update/Check Now/[press OK]

    System Restart--> Settings/System/System Restart

    -----

    Otherwise, maybe check if you are running up against a memory issue.  Try deleting a channel/app or two and see if the HBO Max channel/app now appears on the Home Screen.

    HBO Max does have a limit how many streams you can have concurrently, but should not affect how many devices you can install the channel/app on. (I would think.)  https://help.hbomax.com/US/Answer/Detail/000001258    

    • Janina7890's avatar
      Janina7890
      Reel Rookie

      Thanks for your help! I tried all three suggestions and HBOMax still only displays in streaming channels. Not sure what to do. 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator

        Janina7890 

        Thanks for following up.

        We appreciate your effort in doing the suggested troubleshooting steps above. To clarify, does the issue only occur to the HBO Max channel or all channels on the device? Could you try to add a different channel and see if there's any difference? Have you checked the bottom part of the home screen? The app will be added to the bottom of the list of apps on the home screen. 

        Keep us posted on what you find out. 


        Regards,
        Nimfa