Forum Discussion
Anonymous
3 years agoHi MSTEELE1
Thank you for the inquiry!
If you're experiencing issues with Atmos sound on HBO Max specifically on your Roku device, here are some troubleshooting steps you can try:
- Check your Roku device compatibility: Make sure your Roku device is compatible with Atmos sound. Not all Roku devices support Atmos sound, so check the device specifications to ensure it's supported.
- Check your sound system compatibility: Ensure that your sound system is compatible with Atmos sound. If your sound system doesn't support Atmos sound, you won't be able to play it even if it's available on HBO Max.
- Check your HDMI connection: Make sure that your Roku device is connected to your sound system through an HDMI connection that supports Atmos sound. If your HDMI connection doesn't support Atmos, you won't be able to play it.
- Check your HBO Max app settings: Make sure that your HBO Max app is set to play audio in Atmos format. You can usually find this setting in the audio options or settings menu within the app.
- Restart your Roku device and sound system: Try restarting both your Roku device and sound system to see if that resolves the issue.
- Update your Roku device software: Ensure that your Roku device has the latest software updates installed. You can check for updates by going to Settings > System > System update.
If none of the above troubleshooting steps work, you may want to contact HBO Max support for further assistance.
We hope it helps!
Warm regards,
Lianna