Forum Discussion

aflemi12's avatar
aflemi12
Channel Surfer
4 years ago

HBO Max subtitles not working

I’m trying to watch Drive My Car on the HBO Max app on Roku TV and the captions turn themselves off about 30 mins in. I’ve tried turning the captions on and off, deleting and reinstalling the HBO Max app, and turning captions off and on with the HBO Max phone app. When I rewind the movie I can see the earlier subtitles, but they disappear about 30 mins in. There is a thread on Reddit about this but no solutions. 

*Edit*
This appears to only be a problem on certain shows/movies/platforms. I circumvented the issue by casting from my phone to my Roku tv. I wish there was a better support system for roku/HBO problems.

27 Replies

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  • Btexpress's avatar
    Btexpress
    Reel Rookie
    4 years ago

    In my case, not a single show I watch on HBO Max on my ROKU platform have captions/subtitles show up at all. But they do show up fine on HBO Max my Macbook Pro. All other streaming services on my ROKU also have captions working perfectly.

    HBO Max's "fix" doesn't solve the problem at all. I can toggle the subtitles on and off all day, and zero difference. It's frustrating. Actors mumble (I'm one, so this I know).

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      Btexpress that is puzzling. I've tested HBO Max on both my Ultra 4800 and a Premiere 3920, and I get captions on both. All I can offer is that HBO seems to have terrible application programmers, as I have seen problems with their app on different platforms myself. Unfortunately, it's not confined to Roku devices. 

  • Krit19's avatar
    Krit19
    Reel Rookie
    4 years ago

    This happened to me, restarted the app and then deleted and reinstalled it but the problem still persisted. It wasn’t until I just rewinded back to the part I remember that I left off at the night before and where I knew the subtitles were working and just played it from there. Once the new scenes came up, the subtitles began to appear. 

    • Paul-E's avatar
      Paul-E
      Newbie
      4 years ago
      Krit19 wrote:

      It wasn’t until I just rewinded back to the part I remember that I left off at the night before and where I knew the subtitles were working and just played it from there. Once the new scenes came up, the subtitles began to appear. 

      This resolved the issue for me as well.

      • Krit19's avatar
        Krit19
        Reel Rookie
        4 years ago

        Do you see what I see on the next two comments. lol I’m confused…@Paul-E

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    4 years ago

    I watched HBO Max on my Ultra 4800 yesterday, and the captions were just fine. Might have been an HBO issue. 

    • aflemi12's avatar
      aflemi12
      Channel Surfer
      4 years ago

      Dan, I think it may depend on which movie or show you’re watching too. Some shows are fine. 

    • shmastreamer's avatar
      shmastreamer
      Reel Rookie
      4 years ago

      It's a problem with the App itself on certain devices. All other Apps work fine. But HBO Max most of the time will not work at all and when they do they are not in sync. I have tried everything and nothing has worked.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hello shmastreamer

        Thanks for reaching out here in the Community.

        Could you tell us more about the issue you're experiencing? Please provide us as well with the troubleshooting you've done so we know what steps we should take next. 

        With more information, we can assist you further.


        All the best,
        Kariza

    • aflemi12's avatar
      aflemi12
      Channel Surfer
      4 years ago

      Streamer 317, the subtitle settings are still on, they just stop showing up 30 mins in. I’ve read these.

  • nauet376's avatar
    nauet376
    Reel Rookie
    4 years ago

    This took place to me, restarted the app and then deleted and reinstalled it however the hassle nonetheless persevered. It wasn’t until I simply reminded back to the component I take into account that I left off on the night time before and wherein I knew the subtitles had been working and simply performed it from there.

  • MikePIa's avatar
    MikePIa
    Newbie
    3 years ago

    I paused, went down to icon on bottom left corner, changed to Spanish language and Spanish cc.  Unpaired and was in Spanish with cc.  Then reversed this process back to English and got cc again.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        buddyb_99 MikePIa

        Thanks for the posts.

        For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

         

        Thanks,
        Danny