HBO Max playback impacting Roku devices
Hi Roku Community users,
Please be aware that the HBO Max channel is currently experiencing issues that is impacting Roku devices.
We appreciate your patience while we investigate this issue with...
Forum Discussion
I feel like it is an issue with both. I have tried support with both and get referred to the other so it's frustrating. I feel like depending on the ROKU device that it is not compatible when HBO Max does updates. I feel like until the update is addressed or another one is released the issue will persist. I understand the affordability with not being able to replace the device which my client has issues with as well however we will likely look to a non Roku device that has the streaming capabilities and see if it will work.
Thanks for the posts.
If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate the issue further.
Thanks,
Danny
