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Mercedesmonster's avatar
Mercedesmonster
Reel Rookie
3 years ago

HBO app won’t load anymore, at all, it used to work just fine?

My HBO app was working just fine 2/22/23 and now it won’t work at all. I’ve uninstalled the app multiple times, and gave it a few days before downloading it again and still no results. I’ve even restarted my roku numerous of times, I have an active subscription through HBO so that is no issue and I can apple play it through my phone, but that’s the only way it’ll work. 

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  • atc98092's avatar
    atc98092
    Community Streaming Expert

    I used HBO Max for several hours last night with my Stick 4K+ without issue on the hotel WiFi. What model Roku player do you have? The model number, not the name please.

    • Mercedesmonster's avatar
      Mercedesmonster
      Reel Rookie

      Hey Dan, 

      It’s weird because everything else on my Roku works just fine, so that’s why I’m perplexed. Because I used to watch HBO consistently every day since I work from home and never had a problem up until a week and a half ago. My model number is: 3941X

      Thank you!

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        That is puzzling. The 3941 is the Express 4K+, so a good device. If you haven't tried yet, remove the channel, reboot the Roku (don't skip the reboot) then install the channel again.