Forum Discussion

Grendel's avatar
Grendel
Channel Surfer
2 years ago
Solved

Haystack News Channel Not Working

I've tried all the steps of uninstalling and reinstalling Haystack News and restarting the Roku box but nothing works. When Haystack News is highlighted in the channel menu, and I hit the star button and then hit update, it will continually update those channels every time and tell me they're updated. I go back to the channel hit the start button and it does the same thing. Every time I start Haystack News I end up having to restart my Roku box because it won't play and eventually it crashes and restarts the Roku box. This has been going on for weeks. It affects the other channels as well so that then none of them work and I have to restart the Roku box. This only happens when I try to open Haystack News. There's something faulty with that channel. Otherwise why when I hit the star button when it's highlighted in the menu does it tell me it's updating the channels every single time?  3/21/24- I don't know how many times I have to tell Roku that it's the channel haystack news that's the problem. When I tried to use Haystack News, it never finishes loading and then it affects the other channels so I have to restart my Roku box because the same intermittent sound on Haystack News starts to happen on the other channels as well if I first go to Haystack News. I don't go to that channel then the rest of the channels work fine. I did the hard reset a number of times where I unplugged the Roku box for 10 minutes. If the channel ever does work it only lasts for a couple of days and then it goes back to doing the same thing. Now suddenly when I tried to use the channel yesterday, I believe I was on version 2.8 and now I'm back down to 2.7

app playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Community users!

    We understand your frustrations regarding this issue with the Haystack News Channel. We appreciate all the steps you have taken in an attempt to fix the issue.

    If the issue persists even after all the troubleshooting, it could be an issue that needs to be addressed by the channel provider itself. They are the best ones who can provide further information regarding their channel's availability and functionality on the Roku platform so we recommend reaching out to them directly.

    Let us know if you have further inquiries.

    All the best,
    Janadee

26 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Grendel,

    Thanks for reaching out to the Roku Community!

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (if you do not see a Power submenu, skip to the next step.) > System restart.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,

    Chel

    • Grendel's avatar
      Grendel
      Channel Surfer
      2 years ago

      All those steps in the reply did nothing. As of today, every time I try to go to Haystack News, the Roku box shuts down and starts over again. And then the Haystack News Channel still doesn't work. I wish someone would listen to me because there's something wrong with that particular channel. Uninstalling reinstalling none of that does anything. Every time I highlight that channel, and hit the little asterik button, It always says channels updating. Every time. I can update the channels, leave Haystack News highlighted, hit the asterik button again and it will again update the channels.  Every...single...time.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! Grendel,

        Thanks for the post,

        We appreciate you for reporting the issue with Haystack News and for attempting to troubleshoot the problem. We're happy to help.

        • What Roku device are you using?
        • Does the issue occur on only this channel, multiple channels, or all channels?

        You may want to manually check for an update. Follow the instructions below to manually check for software and app updates.

        1. Press Home  on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Software update
        5. Select Check Now to manually check for updates

        If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

        Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

        Thanks,
        Arjiemar

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Jpb108, Grendel,

    Welcome, and thanks for joining us here in the Roku Community!

    We see that you're seeing a playback issue when accessing the Haystack Channel. We're here to help.

    I did try to access the app on our end, but we don't see any issues launching it. We have the same version of the app as renojim.

    Could you share with us the current version of the app? This can be found by highlighting the channel tile, pressing the * sign button, and then you'll see its current version.

    Please keep us posted!

    Thanks,
    Rey

    • Grendel's avatar
      Grendel
      Channel Surfer
      2 years ago

      Yes it's the same build, version 2.7 build 9. I just did a hard reboot of my Roku box the other day. Not only does Haystack news not work but it interferes with the other channels. I have to constantly restart my Roku box every time I go to the Haystack News Channel. This just started in the last couple of months. It worked fine for years.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        I just noticed I now have version 2.8 build 1.  I couldn't get the previous version or this one to crash.  It does say "'Haystack Local & World News' has been updated" every time I check for updates which seems odd.

    • CaptJon's avatar
      CaptJon
      Binge Watcher
      2 months ago

      It’s working well now, on my Roku as well as my iPhone. It’s all good and my go-to source for news without all the “fluff”. 

  • ThomF's avatar
    ThomF
    Channel Surfer
    2 years ago

    I'm having this same problem. Has it been resolved? It's frustrating.

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi ThomF,

      Greetings from the Roku Community!

      We'd like to be of support to here and thanks for sharing your experience about this.

      Could you tell us how long have you been using this and when did you start experiencing the issue?

      In addition, kindly elaborate on the exact issue you're experiencing. Are you able to load up the channel and able to stream for a certain time or does it kick you back to the home screen when trying to access it?

      Please tell us more about this so that we can further assist you.

      Regards,
      Rey

      • ThomF's avatar
        ThomF
        Channel Surfer
        2 years ago

        Thanks, Rey,

        I have a Roku Model 4200X device. I have a 16GB Samsung EVO storage card in the Roku.

        For the last week or two, when I attempt to launch Haystack the channel pauses. I hear some sound, but choppy, and it stays on the launch screen--doesn't move into the normal screen with the various news stories. If I let it sit for a minute or so, my Roku will restart.

        Prior to this, Haystack has always launched perfectly.

        I occasionally have a similar issue with the YouTube channel--it doesn't always load initially and only provides choppy sound. But I've always been able to get past that point. Occasionally I have restarted Roku and then the YouTube channel, which then always works fine.

    • Longhorn1955's avatar
      Longhorn1955
      Newbie
      2 years ago

      I don't know if this was tried or not not after doing all the updates, uninstall, reinstall, turn off, turn on with no success, I finally just unplugged the TV at the outlet for about 30 seconds and plugged it back in. Now Haystack works. 

      • ThomF's avatar
        ThomF
        Channel Surfer
        2 years ago

        It's now working for me about every other time. Still buggy. I wonder if Haystack is getting reports of this issue, and is trying to resolve it...

  • Lanae1225's avatar
    Lanae1225
    Reel Rookie
    2 years ago

    When is the issue with Haystack not working going to be fixed? If you aren't trying to fix the problem or can't just let us all know so that we can stop asking! The same troubleshooting tips keep being given to everyone & you all see the responses that it's not helping but then don't reply back when advised it didn't work. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Roku doesn't "fix" any apps except their own (which are very few).  It's up to the developer, so I suggest you pressure Haystack to fix their Roku app.

      • Lanae1225's avatar
        Lanae1225
        Reel Rookie
        2 years ago

        Already tried that! Since it's working on my phone & firestick just fine I was referred back to the Roku.