Forum Discussion

Walkav8r's avatar
Walkav8r
Newbie
2 years ago

Having trouble signing into max through Amazon account

I pay for HBO Max through Amazon prime but when I tried to sign in on my Roku account, it does not recognize it. I don’t have this problem with other TVs in my house.  I use Firestick on my other TVs...
Strega2's avatar
Strega2
Roku Guru
2 years ago

That’s a common problem if you use a third-party like Amazon to pay for content – it often only works only on devices made by that third-party.  If you want to watch content on a variety of platforms, it is better to subscribe directly with each content company, and then sign-in on your various devices.  (ie: don’t use Amazon, or Roku, or Apple etc. as a payment system.)

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Walkav8r-

    Your Max account is with Amazon, so that's why you can access it on Amazon Firestick devices.   On Roku you may be able to access via the Amazon Prime app instead of the stand-alone Max app.