Forum Discussion

TonyMosconi's avatar
TonyMosconi
Reel Rookie
4 years ago
Solved

Having to login to YouTube every time very annoying

Why can't I stay logged in to Youtube? Have to log in every time!

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, graphicsfx

    It's always great to see new users here in the Roku Community.

    We appreciate you for sharing this information to us, and we'd be more than willing to assist. We understand that you're having an issue with the YouTube app login. For this instance, we recommend performing the steps below to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    After performing the mentioned steps above, kindly try again if you notice any improvements.

    Please keep us posted on how it works.

    Best wishes,
    Kash

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Welcome to the Roku Community, kclantern1984!

    I understand your concern about logging in to YouTube each time you try to stream. Please rest assured that we are here to assist you with this issue.

    Here's what you can do...

    1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address.
    2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
    3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
    4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    If you're still experiencing the issue, we recommend contacting the channel provider for further assistance using this link:  YouTube Support page.

    Thanks,
    The Roku Community Team

30 Replies

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago

    TonyMosconi 

    That is definitely not normal behavior. I've not had to log in to my YouTube app on Roku in years. Since I added it, in fact. That should be the behavior.

    It may be that something has corrupted the data on your Roku device. If that's what's going on, then the best way to fix that is the following. Note the order of things is important.

    1. Remove the app
    2. Reboot the Roku
    3. Reinstall the app

    Most people will skip step 2, or do the steps out of order. If the issue is stray or corrupt data, this should resolve it, if done in the correct order.

    Note that if it doesn't resolve it, then either the steps were done out of order, or it's something other than corrupt data in the app.

    • dondmac's avatar
      dondmac
      Reel Rookie
      4 years ago

      Hi, DBDukes. I have the same problem with my Roku Streaming Stick 4K which won't stay logged in to YouTube. The three steps in your original response will work for 2-3 days and then I have to login again.

      Can you confirm that I'm rebooting properly by selecting settings/system/power/system restart?

      Also, you mentioned that if we're doing all three steps in order and still having the problem that it's probably something other than corrupt data. Any suggestions for additional troubleshooting or other steps I can take to determine the cause?

      Thanks for your help.

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago

        dondmac 

        Um, I'm slightly confused by something, and I don't want to get off track, but here goes anyway.

        Settings > System > Power has been available on Roku TVs for some time, but doesn't appear on my Roku devices (my Roku devices that are not Roku TVs). I don't have the Roku Streaming Stick 4K, so I can't say that it doesn't have that in the menu. User AvsGunnar says he has seen that on the Streaming Stick 4K+, but makaiguy doesn't have it on his sticks.

        I realize that's something that may not be directly related to your issue, but the fact that there are different menus means something about the software is different. You probably have a build, or even an update, newer than (or at least different from) mine. So, just to be sure this isn't a Roku software bug, please go through the extra steps of providing Roku software version/build, along with the model number of your device. It's at Settings > System > About

        Maybe one of the others who has that change in the menu may have some insight on what else may be in play, and that might help resolve your issue.

    • LisaCLight's avatar
      LisaCLight
      Newbie
      2 years ago

      In step 2) Reboot the Roku, do you just unplug in from the USB port in the back of my not-so-smart TV?

       

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      5 months ago

      Welcome to the Roku Community, kclantern1984!

      I understand your concern about logging in to YouTube each time you try to stream. Please rest assured that we are here to assist you with this issue.

      Here's what you can do...

      1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address.
      2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
      3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
      4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      If you're still experiencing the issue, we recommend contacting the channel provider for further assistance using this link:  YouTube Support page.

      Thanks,
      The Roku Community Team