Having issue with Prime video not working.

Hello! SCB,

We're thrilled to have you with us here in the Roku Community!

Thank you for reaching out to us. We're pleased to assist.

• Is this the first time you have experienced this issue?
• Does the issue occur on only this channel, multiple channels, or all channels?
• What do you see on your screen when trying to play content? Are there any error messages?
• Do you have cellular data, so we can try connecting your device to your hotspot?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar