Forum Discussion

Kzh's avatar
Kzh
Reel Rookie
3 years ago
Solved

Hallmark TV App show ends before it is finished

Here it is Sept. 2023 and this issue continues on Roku where all the Hallmark shows and movies end 2 minutes prior to the end and autoplay the next episode or another movie. It happens on my Roku Ult...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for the update, Kzh

    We recommend contacting Hallmark TV's support directly and inquiring further about this. Most channels on the Roku platform are administered and managed by the channel providers themselves. Thus, they can address this issue and resolve it. Contact them directly here.

    We hope for your understanding regarding this matter.

    All the best,
    Kash

Kzh's avatar
Kzh
Reel Rookie
2 years ago

I've done all this numerous times. Updated the app. Uninstalled and reinstalled the app (restarted the Roku after each of these). My Rokus are all up to date. The problem persists and it is only on the Hallmark Movies Now app. This app runs perfectly on Google TV and on mobile devices. It is ONLY on every single Roku we have that we have the issue where it cuts off the last 2 minutes of show episodes and movies and starts the next thing up automatically. 

There is no way to turn off autoplay either. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for the update, Kzh

We recommend contacting Hallmark TV's support directly and inquiring further about this. Most channels on the Roku platform are administered and managed by the channel providers themselves. Thus, they can address this issue and resolve it. Contact them directly here.

We hope for your understanding regarding this matter.

All the best,
Kash