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HMNFan1's avatar
HMNFan1
Reel Rookie
4 years ago

Hallmark Movies Now Subscription is not updating with new content

For the past two weeks, my Hallmark Movies Now Subscription thru Roku is not updating with new content added on Hallmark Movies Now. 

I have a friend that has Hallmark Movies Now direct subscription and there are movies on Hallmark Movie Now that are not available when I access Hallmark Movies Now on Roku (I have a monthly subscription through Roku).

Why does the Hallmark Movies Now subscription through Roku not match the "real" Hallmark Movies now content?

4 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hello HMNFan1

    Thanks for the post.

    Please be advised that Roku only rents and transmits the channel and is not responsible for the content. Contents are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.

    You can contact Hallmark Support here.

    All the best,
    Kariza

    • StreamerUser's avatar
      StreamerUser
      Roku Guru
      4 years ago

      HMNFan1 

      The Hallmark Movies Now app updated today 9/7 to version 8.6.58 - check to see if your issue was resolved.

    • BG84's avatar
      BG84
      Newbie
      3 years ago

      I reached out to their customer service and they said they would talk to Roku about why it is not updating. It seems there is a disconnect. I will try again. 

      But there are MANY more new movies you can watch directly online through Hallmark Movies Now than you can through the Roku player.