#Hallmark Binge pass won't come up on Hoopl
Hi JRM6,
Greetings and welcome to the Roku Community.
Thanks for your inquiry. This seems like a channel content-related concern. We recommend reaching out to Hallmark and inquire further about this so it can be addressed on their end.
Let us know what you find out.
All the best,
KAsh
I tried deleting app and reinstall.
Hi Tturner81,
Thanks for keeping us posted!
We will be more than happy to take a closer look at your concern with the Hallmark channel. Could you send us a photo or video of your running issue? Is the issue happening on all content or channels, or is it isolated to one content or channel?
We look forward to hearing from you soon.
Thanks,
John
I don't see any updates on this question. I'm having the same issue. I would like to see the Hallmark Bingepass on my Roku but it does not. My other Hoopla content does. Suggestions?
Hi JRM6,
Greetings and welcome to the Roku Community.
Thanks for your inquiry. This seems like a channel content-related concern. We recommend reaching out to Hallmark and inquire further about this so it can be addressed on their end.
Let us know what you find out.
All the best,
KAsh
Hi,
I am having the same issue. Hoopla is a library app that lets you check out items to view or watch. The app on Roku specifically is not viewing the “bingepass” function which should be located under the “borrowed” heading if it is checked out to that person. You can view all your checked out items including “bingepass” under the “borrowed”section of the app in any other platform other then Roku. It is a problem with Roku in relation to not showing all the functionality of this app. Roku please look into and provide full functionality to the Hoopla app on your platform. Thank you
Hi Tturner81,
A warm welcome here at the Roku Community!
Would you mind giving us more details about the issue to further assist you regarding your concern? We'd love to take a look and see what's going on. In addition, Could you also tell us the specific troubleshooting steps you have taken so far to try to resolve the issue?
With more detailed information, we can give the best resolution.
All the best,
Chel
Hoopla reply to me on reddit.
"You can enjoy all TV content throudditgh Roku, and now you have access to some video content available with BingePass on Roku. However, due to technical constraints in connecting Hoopla with the partner's application, not all BingePasses are playable on this device."
