Forum Discussion

sh66's avatar
sh66
Channel Surfer
2 months ago

Guest Mode options to move and remove apps are not available

We use Roku Guest Mode on our TV to support guests who stay in our short term rental so they can log into their personal steaming services and be logged out automatically at the end of their stay. ...
app feature
app support
sh66's avatar
sh66
Channel Surfer
2 months ago

Hi RokuFelipB​ 

Here is the information you are requesting:

Device ID:  SOA8919X2J56

Serial Number:  X01200AX2J56

Software Version:  14.5.4.5944

Model Number:   G108X

TCL Model Number: 43S431

Tracker ID: Instructions given do not appear to work with my system

Encountered after system update?  Yes, this functionality was available until a software update was applied some time ago (I think sometime in mid to late 2024). Since then, attempting to select app options in guest mode has not worked with selected applications.

sh66's avatar
sh66
Channel Surfer
2 months ago

RokuFelipB​ 

I read your post to rokuwbpl​ about how to find the Tracker ID, and those instructions were slighly different from the ones you sent me. Here is the Tracker ID info I was able to pull with the correct process:

Thanks.