Forum Discussion

sh66's avatar
sh66
Channel Surfer
2 months ago

Guest Mode options to move and remove apps are not available

We use Roku Guest Mode on our TV to support guests who stay in our short term rental so they can log into their personal steaming services and be logged out automatically at the end of their stay. ...
app feature
app support
rokuwbpl's avatar
rokuwbpl
Channel Surfer
2 months ago

its been about a month seems to coincde with 14.54 firmware. We have 20x of these and dont want same thing to happen.

RokuFelipB's avatar
RokuFelipB
Community Moderator
2 months ago

Hi rokuwbpl​

Thanks for reaching out.

We understand that your Roku device isn't letting you remove apps when in Guest Mode. Can you share the following:

  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have that information, we're going to look into it.

Roku Community Team

  • rokuwbpl's avatar
    rokuwbpl
    Channel Surfer
    2 months ago

    model 3930X 

    Serial X004005WDSJP

    Device ID  S008209WDSJP

    SOFTWARE 14.5.4 BUILD 5944

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Thanks for the information! rokuwbpl​ ,

      We’ve sent your info to the team so they can look into it. We’ll let you know as soon as we hear back with updates.

      Thanks again,
      Roku Community Team