Im having an issue with several apps. Once i place my roku 3930x into guest mode it wont let me remove or move netflix, hulu, vudu, and pandora,. Ive factory reset multiple times, networked reset. did all the troubleshooting for over 2hrs on monday. They said they would call me back and nothing. error i get is "not connected to the internet. Even though i am as i can add new apps and delete those i add and other previously on roke. Just those 4 above. Still waiting on cb over 48hrs.
its been about a month seems to coincde with 14.54 firmware. We have 20x of these and dont want same thing to happen.
Hi rokuwbpl
Thanks for reaching out.
We understand that your Roku device isn't letting you remove apps when in Guest Mode. Can you share the following:
Once we have that information, we're going to look into it.
Roku Community Team
model 3930X
Serial X004005WDSJP
Device ID S008209WDSJP
SOFTWARE 14.5.4 BUILD 5944
Thanks for the information! rokuwbpl ,
We’ve sent your info to the team so they can look into it. We’ll let you know as soon as we hear back with updates.
Thanks again,
Roku Community Team
