Forum Discussion

Kbwh1's avatar
Kbwh1
Channel Surfer
2 years ago

Gotham sports app crashes when opening.

Opening the Gotham sports app just crashes and goes to the Home Screen. I’ve removed the channel and re added it. Updated my system. Restarted the device. Still just crashes. 
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi RobbieNY82,

Welcome to the Roku Community!

Thank you for informing us that you are experiencing an issue with the Gotham Sports app, which crashes upon opening. No worries, we are here to assist.

We recommend that you review the troubleshooting steps provided above by @RokuTakashi, as they may help you resolve the issue. If the problem continues, please contact the support team of your Gotham Sports channel provider directly for further assistance.

Please keep us posted.

Regards,
Riamie

RobbieNY82's avatar
RobbieNY82
Reel Rookie
12 months ago

I have already exhausted all troubleshooting steps that are provided by both Roku and Gotham Sports support teams.  All troubleshooting steps failed to resolve the issue.  There is no doubt there's a problem with the application itself which developers from Gotham need to correct.  There are various posts online on this site, Gotham's and Reddit.  

 

For now I am using the smart TVs native options and using Gotham sports app through there without issues. It also works on my laptop.  But I have multiple Roku devices and it fails on all of them.  Hopefully Gotham provides an update for the app sooner than later.

  • jgunns13's avatar
    jgunns13
    Reel Rookie
    12 months ago

    I too have tried everything that has been proposed by both Gotham and Roku support teams and nothing has worked. For the cost we are paying this is absurd.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi Community users!

    We have coordinated with our Roku-appropriate team to address the issue you are experiencing with the Gotham Sports app crashing upon opening. We appreciate your patience and cooperation as we work to resolve this matter.

    To investigate the issue further, we would like to have the following details:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Thank you for your understanding. We look forward to your response.

    Regards,
    Riamie