Gotham sports app crashes when opening.
Opening the Gotham sports app just crashes and goes to the Home Screen. I’ve removed the channel and re added it. Updated my system. Restarted the device. Still just crashes.
Forum Discussion
57 Replies
When you remove the app, make sure you restart your Roku device before you add it again. You should have to sign in again after you add it.
Plz see my post about clicking OK 2x quick and the app plays the game.
Re: Clicking OK 2x. That unfortunately did not work for me.
I am having same issue. Any luck with Roku support?
I’m working with the Gothem sports app right now. I did the uninstall and unplug for a min and the reinstall the app. It still crashes when I select any content. I can access the channel but the content sends me back to the Roku Home Screen.
Hi, Kbwh1.
Greetings from the Roku Community!
Thanks for keeping us posted about the streaming issues you're currently experiencing within the Gotham Sports app. In addition to what our Community Expert provided above post, it's best to directly coordinate this with their Support team as they develop and maintain their app on the Roku streaming platform independently.
They will be able to further assist you with this. We hope this will be sorted out soon.
Best regards,
Carly
jgunns13, Roku doesn't offer support for individual apps (other than their own). It's up to the provider/developer (in this case Gotham Advanced Media and Entertainment) to provide support. All you'll get from Roku is to restart your device or perform the remove/restart/add procedure mentioned above.
This is the app that replace MSG+ and SNY. It's not working on Roku. GS customer support in the Philippines is useless. And they don't respond to emails.
The app is a disaster.
I just changed my connection from wired to wireless and voila all 3 Roku tvs work with the app
Gotham Sports is an unmitigated disaster. What's more, they don't seem to give a **bleep**.
Gotham Sports support is non-existent. They pick up the phone in the Philippines and only say "we'll report it to the tech team."
They do but don't expect a reply.
Hi JJC27,
Thanks for the response!
Kindly provide us with the following details we mentioned above so that we can forward them to our Roku-appropriate team, as we have already coordinated this with them for review.
Thank you for your cooperation.
Regards,
Riamie
I just got this to work. I clicked OK 2x Quick and it loaded! Totally an accident
I did the same on previous games and they play.
I am now having the smoothing issue again. I'll need to report this. But at least the game is on.
Chiming in here to share that I am also still having this issue. Tried the Roku recommendations, did not work. Gave Gotham's customer service line a call to let them know. Got to a human pretty easily, said they'll try and escalate the issue further since it's still a known issue.
Hi, nsparaccio
Welcome to the Roku Community.
We appreciate your efforts in contacting Gotham Sport's support team regarding the issue you have experienced. We would advise to continue working with them since channel providers can directly resolve any issues with their app on the Roku platform by providing a workaround or developing an update with their app.
We hope this will be sorted out soon, and feel free to let us know if you have further concerns or inquries.
Best wishes,
KashI can open the app with no problem and was able to log in to my account and connect cable provider, but trying to play any content crashes to Home Screen.
