Forum Discussion

JRP3532's avatar
JRP3532
Channel Surfer
2 years ago
Solved

Global Channel is giving Error code 6

Yesterday all 3 of my Roku's 4802X & 4800X started having issue with the Global channel. I can go into the channel and select shows and some work and others (ones we watch all the time and as late as...
App playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi JRP3532 and UncleKinny69,

    We are happy to have you here in the Roku Community!

    We understand that you're having issues with the Global Channel giving error code 6. We would highly recommend the following steps below:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by highlighting the app and pressing the star button on your remote.
    • Restart the router.
    • Contact the channel provider for further assistance as this issue may be specific on their end.

    Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

    Kindly keep us informed on what you find out.

    All the best,
    Janadee

Quakertown_User's avatar
Quakertown_User
Newbie
2 years ago

I did everything as listed above.

1. delete app

2. restart the Roku from settings

3. reinstall Global App

4. check for updates

It worked perfectly

Mary777's avatar
Mary777
Newbie
2 years ago

I had this issue. I unplugged the Roku and that did not fix the issue. I went to the Global App, pressed star, chose check for updates, the Roku did update several apps, including Global. Now it works fine. Hope this helps.