Forum Discussion

Lms55598's avatar
Lms55598
Newbie
2 years ago
Solved

Global Channel crashing to home screen

This obviously isn't fixed if you look at all the replies saying 'me too, nothing will fix it'... So are you going to figure out the issue and fix it please?  There is no point in having roku if you can't watch anything but an ad before it kicks you out! 

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Lms55598!

    We sincerely apologize for any trouble this may have caused you. Rest assured that we will find you the best resolution possible.

    May we first know if this only happens to the Global TV app on your Roku streaming device? If so, have you tried to perform a troubleshooting method by removing the app, performing a system reboot, and then reinstalling it? If not, we highly recommend it. Follow the steps provided below to help you:

    1. Remove Global TV app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    3. Re-install the app: navigate to your Home, scroll and select Store, look for The Roku Channel, then press Add channel

    We also need to make sure that these steps have been done precisely to work. In addition, try to update the app by highlighting the channel tile, pressing the star* button, and choosing "Update the app."

    Let us know how it goes, and we'll go from there! 

    Kind regards,
    Carly

7 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, Lms55598!

    We sincerely apologize for any trouble this may have caused you. Rest assured that we will find you the best resolution possible.

    May we first know if this only happens to the Global TV app on your Roku streaming device? If so, have you tried to perform a troubleshooting method by removing the app, performing a system reboot, and then reinstalling it? If not, we highly recommend it. Follow the steps provided below to help you:

    1. Remove Global TV app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    3. Re-install the app: navigate to your Home, scroll and select Store, look for The Roku Channel, then press Add channel

    We also need to make sure that these steps have been done precisely to work. In addition, try to update the app by highlighting the channel tile, pressing the star* button, and choosing "Update the app."

    Let us know how it goes, and we'll go from there! 

    Kind regards,
    Carly

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Redginger60,

        Thanks for updating us.

        May we know if Global Channel is the only channel you're having issues with? or was it happening all across your channels on Roku? Besides removing and adding the channel, could you try connecting to a different network, such as a mobile hotspot, as a workaround to see if this helps?

        Please keep us posted so we can continue assisting.

        Regards,
        Janadee

    • DonS1's avatar
      DonS1
      Newbie
      2 years ago

      I followed this and after deleting global I can’t find it to reinstall 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi DonS1,

        Thanks for letting us know.

        You can refer to this support article on how to add apps to your Roku streaming device. There may be ways that work best for you, so kindly give it a try. If the channel is still unavailable to download on your Roku, it could be an issue within the channel provider itself, so we recommend that you reach out to the provider's support directly to inquire further about their channel availability.

        Let us know what you find out.

        Regards,
        Janadee