Forum Discussion

AshleyP's avatar
AshleyP
Newbie
4 years ago
Solved

Global Channel crashing to home screen

TV model: Onn Roku TV 100012584-CA

I bought this TV a little over a month ago. 

Even though I do not have a TV service provider, I was still able to watch Global News on the Global channel on my Roku TV without issue since buying the TV until yesterday. 

This issue is only with the Global channel and not others (YouTube, etc. are working just fine.) I will click on it, the channel will load, but then it will crash after a few seconds, bringing me back to the home screen.

I removed the Global channel, restarted the TV and re-installed it many times without any change. I also did a factory reset and the issue is still there. 

I have a wireless internet connection on my TV, I also tried restarting my modem and plugging it in my Roku TV directly and it doesn't work.

I'm not sure what the issue is. I've looked through other posts to find similar issues but the advice is always to reinstall the channel (which I've already done) or to factory reset. 

Is there a fix for this? 

Thank you, 

  • RokuMary-F's avatar
    RokuMary-F
    4 years ago

    Hi everyone,

    Thanks for bringing this to our attention at Roku Community!

    We believe this issue has been resolved. If you are still experiencing an issue, please provide more information about the issue you are experiencing so we can investigate further.

    Please stay safe and healthy, we thank you for your patience.


    Best regards,
    Mary

57 Replies

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  • Deb19's avatar
    Deb19
    Reel Rookie
    4 years ago

    I'm having the exact same issue, and I have also removed the Global channel and re-added it, with no change. Still get kicked back to home screen after a few seconds. 

     

    Anyone have suggestions??

    • mkinakin's avatar
      mkinakin
      Reel Rookie
      4 years ago

      I have the same issue Global Tv app keeps login off and back to the home screen as well. I have done everything to solve the problem that it says to do and still having the same issue. I hope there is a fix for this issue it has been happening now for a couple days.

      • arghhh13's avatar
        arghhh13
        Binge Watcher
        4 years ago

        Me also!!

        I tried everything and still not working.

        I have the Roku 4k still returnable.

        FRUSTRATING.

        In Langley, BC

    • Bcarp62's avatar
      Bcarp62
      Reel Rookie
      4 years ago

      I have had the same issue for 2 days. I have the Roku stick. Need an answer to this problem 😠

      • arghhh13's avatar
        arghhh13
        Binge Watcher
        4 years ago

        working again, in case you haven't checked!

    • Sherr's avatar
      Sherr
      Newbie
      4 years ago

      I had the same issue I watched a you tube video I cleared my cache and now it works I have a roku 4k

      • arghhh13's avatar
        arghhh13
        Binge Watcher
        4 years ago

        Global TV back up and working 640 pm in Langley, BC

  • Marble-CD's avatar
    Marble-CD
    Newbie
    4 years ago

    Question for assistance:

    when I open the Global channel it will stay open for around 20 seconds and then I’m returned to Rokus’home screen’. (Global will not stay open)
    A)I’ve tried to remove and reinstall the channel b) looked for updates c) restarted Roku d) signed out and back in via Shaw Blue Curve TV 

    The issue is the same using the Roku in my bedroom

    All the other apps work fine

    • arghhh13's avatar
      arghhh13
      Binge Watcher
      4 years ago

      Hi,

      I am having the same issue and so are a number of others.  There is another link lower with more of the same on it.  I got a reply back that it is a Global issue and waiting for them to deal with it.

      Don't bother trying to restart/reset etc we can't fix it without a flick of a switch at Global!

      cheers and thanks to the feedback I received.

      New on this so nice to get some quick response!

      cheers

      • Marble-CD's avatar
        Marble-CD
        Newbie
        4 years ago

        👋 hey!

        I appreciate you taking the time to answer me 😊👍. I will continue to be patient.

    • arghhh13's avatar
      arghhh13
      Binge Watcher
      4 years ago

      Mine started working again last night, Sunday, around 630 pm.

      Working fine this morning.

  • KeriP's avatar
    KeriP
    Newbie
    4 years ago

    I am also having this same issue and so is 2 others that I know are having the same problem. I hope it gets fixed soon as I like to watch the news with my morning coffee and before I go to bed 

    • wschreder's avatar
      wschreder
      Newbie
      4 years ago

      We have the same issue on 3 TVs.  One is a Roku TV and the other two are using Roku sticks.

      • Deb19's avatar
        Deb19
        Reel Rookie
        4 years ago

        As I mentioned earlier, I called Roku Tech support and they said the issue is with Global. Roku contacted Global, apparently, but they have received no reply. 

        Perhaps we could all pass the message directly to Global instead of just one or two people, so they know there's a problem and to get on it(?) 👍😊

  • arghhh13's avatar
    arghhh13
    Binge Watcher
    4 years ago

    It is up and running again started around 630 last night.

    WE had NO control of this.

    I hope yours is working now too.

  • Justfixit's avatar
    Justfixit
    Newbie
    4 years ago

    I am having the same issues with global TVI have deleted channel I've added the channel I've cleared my cache  Nothing seems to work ask Herald support lines they just gave me the round around cap it was over 2 hours and the problem still is not solved anyone have  Is any idea on how to solve this

  • Knielsen12's avatar
    Knielsen12
    Newbie
    4 years ago

    Anyone else having problems with Global app on Roku? It loads for about 5 secs and then goes back to the home screen. I'm subscribed to Telus and the app works on my tablet...

    Thanks 

    • Drew5's avatar
      Drew5
      Newbie
      4 years ago

      We’re in Lethbridge and have the same problem??!!

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        4 years ago

        I'm in the US and Global TV is a Canadian service so I can't check whether I get the same problem or not.

        It's not readily apparent to most that each channel provider adapts its app to run on the Roku operating system, provides it to Roku, and maintains it. The only channels that Roku maintains are their own The Roku Channel, the Roku Media Player, and several Roku information channels. For everything else, Roku just provides the platform on which they run.

        A "remove channel app / restart Roku / reinstall channel app" process (don't skip the "restart Roku" step) should get you a complete installation of the latest version of the channel app. This can fix things if the problem was caused by a corrupted, out of date, or incomplete installation of the app. If the problem then persists with that channel while other channels work without a hitch, it generally means there is a problem with the channel-provided app that only the channel provider can fix.

        I see the Global TV website does have a "Contact Us" form:
        https://www.globaltv.com/faq/#contact

    • Leebra's avatar
      Leebra
      Newbie
      4 years ago

      I am having the exact same issue Sept 5/22 

    • BethD's avatar
      BethD
      Newbie
      4 years ago

      I am having exact same issue as well.  Started yesterday as well.  

  • Sad4's avatar
    Sad4
    Reel Rookie
    4 years ago

    Global has been bouncing back to home screen here in Calgary Alberta also for the last 2 days , had no problems for over 2 yrs , this is the only channel affected on my Roku TV , very inconvenient as I like Global news coverage

    • Sad4's avatar
      Sad4
      Reel Rookie
      4 years ago

      Global now working with no issues 

  • arghhh13's avatar
    arghhh13
    Binge Watcher
    4 years ago

    Global TV back up working in Langley 640 pm woo hooooo