Forum Discussion

Jetprop8's avatar
Jetprop8
Streaming Star
3 years ago
Solved

GLOBAL APP NOT FULLY WORKING FOR ME

They don't have a contact number, I've sent emails with no response.

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the added information, Jetprop8.

    Since you've done the troubleshooting procedures possible to no avail, we highly suggest reaching out to their Customer Support for further assistance and advice. Please be aware that most apps on the Roku streaming platform, including the Global TV and CTV app, are being created, updated, and maintained by the channel provider independently. 

    Here's how you can contact them:

    Let us know if there's anything else we can be of assistance with. We'd be glad to help. 

    Kind regards,
    Carly

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hi Jetprop8,

    Thanks for reaching out here in the Community!

    We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

    1. Does the issue only occur on a specific channel or all channels on your Roku device?
    2. Are you receiving error messages or codes when accessing the channel?
    3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device the add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
    4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue 

    Please keep us posted and we'll continue assisting you from there.

     

    Regards,
    Karla

    • Fembury's avatar
      Fembury
      Channel Surfer
      2 years ago

      Since global updated their format **bleep** has not worked at all. It was not great before but now it is impossible. To choose a channel to watch I scroll. But when I am prepared to pick a Channel  the app will not stop where I indicate. And rolls past everything. I have  Contacted their support. They need several messages before they reply and then they just send some formatted message that tells you how to activate the app. 

      I hope you can resolve,this. Please 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Fembury,

        Thanks for posting to the Roku Community!

        We're happy to assist you with your problem since you cannot select a channel and it rolls past everything. Please follow these steps:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart.

        Let us know if this works for you.
        All the best,
        Eunice

    • Jetprop8's avatar
      Jetprop8
      Streaming Star
      2 years ago

      Pardon my delay in responding RokuKarla
      1) The issues are with both Global TV and the CTV app
      2) Yes at times I get error codes from Global and have to keep signing in on my desktop
      3) Yes, I have removed the app and had to start over again
      4) Message “you are not signed in”. No I can not provide a screen shot.
      There are serious issues with both Global TV and CTV app. All my other apps work just fine:
      For example: Plex, Pluto, Netflix work without issues. On the customer feedback menu, I have
      reported these issues over and over again. It appears I am not the only one having issues with these Canadian TV apps and you should instruct these large network TV companies to fix their apps, not the customers. Thank you.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for the added information, Jetprop8.

        Since you've done the troubleshooting procedures possible to no avail, we highly suggest reaching out to their Customer Support for further assistance and advice. Please be aware that most apps on the Roku streaming platform, including the Global TV and CTV app, are being created, updated, and maintained by the channel provider independently. 

        Here's how you can contact them:

        Let us know if there's anything else we can be of assistance with. We'd be glad to help. 

        Kind regards,
        Carly